6 Jobs in Biloxi, MS
Equity Lifestyle Properties, Inc. is Hiring a Supervisor contact center Near Biloxi, MS
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Contact Center Supervisor in Biloxi, Mississippi.
JOB SUMMARY
Assist in leading, supporting, coaching, and developing Contact Center representatives to ensure that they understand and meet expectations by building necessary skills and knowledge to better support our Customers and Members.
Qualified applicants must be communicative, attentive, energetic, a motivator, and a leader.
ESSENTIAL JOB FUNCTIONS
- Prepare Contact Center Representatives to make reservations and respond to customer questions and complaints and resolve issues.
- Ensure agents understand and comply with all call center objectives, performance standards, and policies.
- Monitor and evaluate agent performance, provide learning or coaching opportunities, and take corrective action, if necessary.
- Provide helpful feedback and positive communication to motivate agents.
- Anticipate escalation and take over calls as needed.
- Monitor call queue and keep agents aware of calls waiting, abandonment rate, and other daily call center related metrics.
REQUIREMENTS
High School Diploma required; Bachelor’s degree preferred. Must be able to work weekends and on weekday evenings. Three to five years of supervisor experience within a customer service or call center environment with at-home and in office experience preferred.
Qualified applicants must have experience in supervising project and team activities. Excellent oral and written communication skills are required.
Ability to lead people to accomplish objectives is essential. Experience with Hospitality is a plus.
In return for your excellent skills and abilities, we offer a comprehensive benefits package including : medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Last updated : 2024-05-29
Job Summary
Full Time
$58k-79k (estimate)
05/31/2024
08/27/2024
equitylifestyleproperties.com
MONEE, IL
3,000 - 7,500
1969
ERIC BAILEY
$1B - $3B
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About Equity Lifestyle Properties, Inc.
Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. We offer beautiful communities and parks in the most desirable locations, while offering various homes and camping options to meet a wide variety of our customers' needs. Over the course of nearly 50 years in business, we have carefully grown our portfolio into a network of premier manufactured home communities, RV resorts and campgrounds in the most desirable locations in the country. Today, Equity LifeStyle Properties, Inc. owns or has controlling int ...
erest in over 400 communities and resorts in 32 states and British Columbia with more than 145,000 sites.
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The job skills required for Supervisor contact center include Call Center, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Supervisor contact center. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Supervisor contact center. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Supervisor contact center positions, which can be used as a reference in future career path planning. As a Supervisor contact center, it can be promoted into senior positions as a Customer Information Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Supervisor contact center. You can explore the career advancement for a Supervisor contact center below and select your interested title to get hiring information.
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