Serving Lancaster County Since 1929!

Few companies can claim over 95 years in business, but we can at Thomas E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience.

Here is your opportunity to be part of a dedicated team at Thomas E. Strauss, Inc.

Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.

What we expect from you:

• A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!
• Self-starter who owns the responsibilities of the role.
• A commitment to show up on time for every shift - ready to work hard alongside your team members.
• Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN!

Here’s what we offer to you:

• Competitive pay.
• Excellent benefit package and employee perks.
• Ability to earn unlimited employee referral bonuses.
• Ability to work in other business units within the hospitality group to make extra cash or gain new work experience. The more you know, the more you grow!
• A “work-to-live” not a “live-to-work” workplace!

Our Mission: Make people feel valued.

Our Values: Diversity, Integrity, Excellence, Accountability, Community and FUN!

Position Summary

The AmishView Inn and Suites Guest Services Representative is a member of the front desk operations and guest services team. The Guest Service Representative works to ensure that the highest quality standards in guest relations are met for this award-winning hotel. Assists in and shares responsibility for first and lasting guest impressions. Assists in and shares responsibility for clear communication with guests and with various department operations of the hotel in accordance with the policies and profit objectives of the company to provide superior service and an exceptional guest experience. Our current need is for a full-time Guest Services Representative to join our team with flexible availability.

Essential Duties and Responsibilities

• Exhibits exemplary behavior in accordance with AmishView Core Values and Purpose.
• Greet and interact with guests while presenting a welcoming smile and friendly disposition.
• Perform all guest check-in and check-out procedures.
• Make reservations/cancelations via phone, email or in person.
• Become proficient in operating property management system (PMS).
• Accurately describe guest rooms and impart important hotel information to guests.
• Actively anticipate and address guests’ needs. Alerts appropriate departments about any special requests.
• Resolve any problems and complaints in a timely and efficient manner.
• Communicate guest comments to drive improvements and increased guest satisfaction.
• Provide information to guests on restaurants and local attractions.
• Deliver towels, blankets, pillows, etc. to guest rooms and to make up an occasional sofa bed.
• Develop and maintain a positive relationship with all hotel co-workers, Department Heads, TES Inc. co-workers, and outside vendors.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Display a positive, professional appearance and friendly demeanor at all times.
• Availability to work a flexible schedule that includes evenings, weekends, and/or holidays as needed.
• Excellent people skills with the ability to interact with guests, all levels of management and employees and ability to “smile” over the phone.
• Strong communication skills. Will need to relay many critical requests and information across different departments on a daily basis.
• Ability to capture details and remain organized in busy environments.
• Ability to problem solve, prioritize and think on one’s feet.
• Enjoy being part of a team.
• Enjoy taking initiative and being pro-active.
• Deliver a high quality of work to ensure we are providing top notch service.
• Comfortable using computers.
• Highly dependable with a history of consistent attendance and punctuality.