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Desktop Support Specialist
ApTask Bothell, WA
$55k-68k (estimate)
Full Time | Ambulatory Healthcare Services 1 Month Ago
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ApTask is Hiring a Desktop Support Specialist Near Bothell, WA

Field Technician

Location: Bothell, WA 98021 – 5 Days Onsite Role

Responsibilities

  • Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analysis and prepares reports on system problem trends and issues

Basic Qualifications

  • 5 of field support experience.
  • Ticket and asset management.
  • Strong hardware/software installation, support, and troubleshooting.
  • Windows XP, 10, and 11 experience.
  • Mac OS and iOS support.
  • Network Printer, HP configuration, consumable swaps, and moves.
  • Experience with Active Directory, MS Office, phone security, OS365.
  • Requires Networking troubleshooting and support.
  • Support skills for VPN connectivity and security.
  • Configuring new PC’s/notebooks via imaging, SCCM and standalone.
  • Remote Install software/hardware and support.
  • Knowledge of basic networking concepts and Hands & Eyes support.
  • Lift and carry up to 40lbs

Preferred Education and Training

  • High school or G.E.D.
  • Lenovo or other vendor certifications
  • CompTIA A , Network /Security (Preferred but not required)
  • Apple training (preferred but not required)

Work Environment

  • Office environment
  • Walk up kiosk/ vending and lock / network printers
  • Data Center or Telco Closet
  • May require weekend work for Critical and High Priority support only
  • Will require shift work/On-call coverage.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$55k-68k (estimate)

POST DATE

08/05/2024

EXPIRATION DATE

09/29/2024

WEBSITE

aptask.com

HEADQUARTERS

NEW YORK, NY

SIZE

<25

FOUNDED

2010

CEO

SHARON BOURGEOIS

REVENUE

$5M - $10M

INDUSTRY

Ambulatory Healthcare Services

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About ApTask

ApTask is leading the way of next-generation Staffing and Workforce Solutions. We strongly support diversity in the workplace and we are active partners with corporate diversity spend policies. We believe in being a highly responsive, high-touch organization with our staff as well as our shared workforce, and client relationships. ApTask draws on years of recruitment experience specializing in the fields of Information Technology, Finance, Accounting, Perm, Right-to-Hire, Payrolling, Franchising, and Blockchain Solutions. Our commitment is further demonstrated by our business environment based ... on communication, superior service, and the ability to deliver value to our customers using proactive efforts. With global offices, our vast network of business and industry relationships - coupled with a proven approach to candidate care, screening, and evaluation; ensure that we quickly and cost-effectively deliver the ideal talent, leadership, and labor required to drive your organization's success. More
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Attend Customer service, customer support, and customer experience training.

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Use past security breaches as learning examples.

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Step 3: View the best colleges and universities for Desktop Support Specialist.

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