Job Requirements:

• Bachelor's Degree in MIS, IT, Computer Science or equivalent experience
• 2 year experience in desktop hardware and PC/Mac application support within a networked environment
• Expert knowledge and management of Microsoft Windows and Office 365, Windows Server, Email Administration, Network Monitoring, VPN, firewall, LAN/WAN Networking Concepts
• Proficient with troubleshooting hardware/software issues including removal/replacement of hard drives, memory, etc. for both laptop and desktop computers.
• Own and manage company systems, by defining appropriate permissions and authoring SOPs
• Strong organization, time management, and prioritization skills
• Proven problem solving with attention to detail and follow-up
• Bonus skills: Relational Database Creation/Administration, CFR21 Part 11 compliance knowledge

Essential Duties and Responsibilities:

• Oversee the day-to-day operations of the IT department, including troubleshooting and resolving technical issues, including hardware, software, and networking systems.
• Responsible for IT development including contract negotiations, product evaluation and purchase of hardware/software.
• Data and permissions auditing, including integrity and backup
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures
• Data and permissions auditing, including integrity and backup. (Specifically relating to configuration/administration for part 11 compliance.)
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes.
• Help with onboarding and offboarding of employees, including installation all new technology for the company or for new hires (e.g., computer operating systems, software programs and applications)
• Provide general IT support to staff and, when needed, diagnose and troubleshoot technical issues
• Install, configure, and sustain ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines, including planning and reporting the cost of replacing or updating computer items
• Perform local security officer and system administrator duties to ensure staff have appropriate system access
• Implement and maintain an asset management system through data entry, keeping it up to date for all assets and services through their life cycle
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Assist in the organization and inventory of all desktop hardware and software resources
• Support users in the use of computer equipment by providing training and advice
• Take ownership of user problems and be proactive when dealing with user issues
• Lead cybersecurity auditing and compliance-related activities, including threat detection and response. Provide recommendations to leadership for buy-in and implementation.
• Work with vendors and staff to complete a variety of IT security maintenance tasks, including: Email security, Firewall security, Cloud services security, Multi-factor authentication
• Working knowledge of relevant operating systems, software and programming

Core Skills and Competencies:

Salary and Benefits:

• Stock Options
• 401(k) with generous Company match
• Flexible work schedule
• Generous PTO
• Health, Dental and Vision insurance
• Short Term Disability insurance and Voluntary AD&D Insurance