Position Summary:

• Assist customers with needed parts, interacting extensively to clarify their needs, research and recommend parts, provide quotes, and take orders.
• Actively create new and add-on sales and generate leads for Outside Sales.
• Provided sales support and service to original equipment manufacturers (OEMs), industrial companies, heavy equipment customers, etc., where fluid power is utilized.
• Dependability and punctuality necessary.
• Must be fluent in English, motivated, and have excellent computer and communication skills.

Role Priorities:

• Customer Relations
• Problem Resolution
• Time Management

Role Qualifications:

• Must partner with the Sales team to provide customers with service as outlined in thedepartment’s policy and procedures.
• Must address customer issues and ensure effective and long-term problem resolution.\

Position Responsibilities:

• Provide time and accurate information to incoming customer order status and product knowledge requests.
• Process customer orders/changes according to established department policies and procedures
• Process customer returns according to established department policies and procedures.
• Work closely with the Credit Department to resolve disputed credit items.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Partner with sales rep to meet and exceed customer’s service expectations.
• Perform other related duties as assigned.

Essential Skills and Experience:

• Experience in fluid power or industrial environment.
• Product knowledge of fluid power products and applications.
• Time Management: the ability to organize and manage multiple priorities.
• Customer service system
• Strong customer orientation
• Excellent interpersonal and communication skills
• High performance teams and a strong team player
• Commitment to company values
• Computer proficiency
• Knowledge of Microsoft Word, Excel, and Outlook

Education/Experience:

• High school diploma or Fluid Power degree
• Preferably to have at least 1 year experience in Industrial or fluid power distribution.

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Potential Quarterly Bonus Pay

EEO Statement:
Flodraulic Group is committed to equal employment opportunity for all applicants and employees. The
Company will not discriminate in hiring and in the terms and conditions of employment of all applicants
and employees. No applicant or employee will be discriminated against or treated unfavorably based on
race, color, religion, gender, national origin, age, mental or physical ability, other legally protected status
or family medical history (including genetics) information. This Equal Employment Opportunity policy
applies to all employment practices and procedures, including, but not limited to, recruitment and hiring,
promotions and transfers, job assignments, training, compensations, benefits, discipline and discharge,
and other terms and conditions of employment.

Other Duties:

• This job description is not designated to cover all duties, tasks, and responsibilities for this job. They may change at any time with or without warning.