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The Acquisition Group
Brentwood, CA | Full Time
$41k-54k (estimate)
2 Weeks Ago
Call center agent
$41k-54k (estimate)
Full Time 2 Weeks Ago
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The Acquisition Group is Hiring a Call center agent Near Brentwood, CA

Enjoy working in a fast-paced work environment? Are you people-oriented, career-driven, and value excellent CUSTOMER SERVICE and SALES?

Here's a rare opportunity to join one of Canada’s most trusted and diversified brands in the marketing and consultant industry! The Acquisition Group is a leading sales and marketing firm that specializes in client acquisitions.

The Acquisition Group is a place where you can start fresh and build a fulfilling career.

We are looking for candidates to join our expanding team as call center agents to represent our client TELUS Communications.

This position offers full-time hours. We will provide all the knowledge and training on-site; previous sales or call center experience is an asset, not required.

The main requirement of the role is a positive attitude and a willingness to learn new things!

A successful candidate thrives in a fast-paced environment, they are thoughtful, empathetic, and a highly motivated individual who is passionate about flourishing.

Duties and Responsibilities of the Call Center Sales Agent :

  • Educating customers about the products and services offered by TELUS
  • Making outbound calls to create awareness in the community regarding services and new promotions
  • Taking inbound calls to solve customer’s inquiries and concerns
  • Listening to and understanding customer needs and answering any questions they may have
  • Providing a great customer experience while keeping customer information confidential
  • Working with a dedicated and passionate team who will assist you and work alongside you to provide a best-in-class customer experience!

Qualifications of the Call Center Sales Agent :

  • Passionate for customer service and sales
  • An empathetic and caring approach
  • Strong work ethic
  • A positive attitude
  • Must be able to work independently and be great at multitasking!

Additional Requirements :

  • Ability to Work Full-Time
  • Ability to pass a Criminal Background check
  • Previous customer service / sales / call center experience preferred, not required
  • 18 years of age and older

Benefits & Our Culture :

We offer a team-based environment; however, our team members are expected to be self-disciplined in managing their own time and work schedule.

  • Fun, team building environment
  • Travel Opportunities
  • Leadership workshops & development
  • Recognition for top performers
  • Competitive compensation package, including hourly salary plus uncapped commissions and bonuses
  • Advancement to management based on performance, not seniority.
  • $17.40 per hour plus commission.

This is a full-time position, with ample and expected opportunities for growth and advancement. If you are seeking an opportunity to join a charismatic and industry-leading team, and enjoy competitive compensation, recognition, bonuses, and continual promotions, send your resume to apply today.

Last updated : 2024-06-07

Job Summary

JOB TYPE

Full Time

SALARY

$41k-54k (estimate)

POST DATE

06/09/2024

EXPIRATION DATE

09/07/2024

WEBSITE

acquisition.io

HEADQUARTERS

MESA, AZ

SIZE

<25

FOUNDED

2009

REVENUE

<$5M

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The following is the career advancement route for Call center agent positions, which can be used as a reference in future career path planning. As a Call center agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center agent. You can explore the career advancement for a Call center agent below and select your interested title to get hiring information.

If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Agent job description and responsibilities

Call center agents are at the frontline of providing solutions to customers’ problems.

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Call center agents need a cache of polite phrases to use when talking with customers.

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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.

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Manage difficult customer situations and transfer calls to appropriate persons when necessary.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Agent jobs

A call center agent performs a number of functions that are more than just picking up calls.

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They are currently hiring for work at home call center agent positions.

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Learn to deal with angry customers.

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Problem-Solving and Flexibility.

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Use a Calm Soothing Tone of Voice.

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Step 3: View the best colleges and universities for Call Center Agent.

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