4 Jobs in Brewer, ME
Cynet Systems is Hiring a Desktop Support (PC Technician) Near Brewer, ME
Responsibilities and Competencies:
- Provide customer service support to both internal users, external customers, and vendors.
- Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
- Maintains detailed and accurate records in workload management, asset management, and administrative applications.
- Provides tier I and II support in all areas of the organizational service portfolio.
- Provides excellent customer service to all levels of employees including customers, peers, and leadership.
- ccurately follows documentation and checklists to ensure efficiency and consistency.
- Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
- Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
- Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
- Self-directed once assigned work and functions with considerable independence.
- Shows an interest in learning more advanced aspects of functional skills.
- ctively maintains a level of self-study related to technology and customer service.
- ble to communicate with the customer in non-technical terms so the users can understand.
- ssociate degree in relevant field with 4 years technical support experience or 6 years of technical support experience in lieu of a degree.
- Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
- Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
- Familiarity with general networking and customer/server concepts.
- Due to the nature of the job the candidate should be able to lift 40 pounds with assistance, work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation.
Job Summary
Full Time
$56k-69k (estimate)
07/06/2024
07/19/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Desktop Support (PC Technician) positions, which can be used as a reference in future career path planning. As a Desktop Support (PC Technician), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support (PC Technician). You can explore the career advancement for a Desktop Support (PC Technician) below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.
