Help Desk Support - Overnight

• Fully Onsite in New Brunswick, NJ
• Shift: 11pm to 7 am Sunday through Thursday

Duties/Responsibilities:

• Provides helpdesk phone support and remote support for end-users
• Provides desktop support (hardware & software) for end users on-site
• Monitors servers and follows escalation procedures to on-call analysts for clinical application incidents, system alerts, and network & interface issues
• Perform software installation and upgrades, as needed
• Utilize manual and automated processes/tools to monitor and maintain computing environments
• Assist in supporting backup & restoration processes and procedures
• Assists in the design, deployment, and maintenance of administrative, physical, and technical security controls as they relate to the helpdesk function/user communities
• Ensure that all client process and procedures have been implemented, understood, and followed.
• Participate and promote the company’s culture including, but not limited to, the company’s Diversity, Equity, and Inclusion plan
• Ensure proper use of MDS client equipment and sensitive security information and reports

Education:

• 2 year technical degree and/or an equivalent combination of industry specific training, college education, and on the job experience required.
• Experience working with clinical applications would be a huge plus.
• A Certification Required

Skills

• Active Directory Administration
• Office 365
• Windows 10
• Experience with clinical applications a huge plus
• Excellent Communication skills

Physical Requirements:

• Prolonged periods working on a computer.
• Must be able to lift up to 15 pounds at a time
• Reliable transportation to and from job site
• Influenza Vaccine: Must be completed annually no later than December 1st annually
• COVID-19 Vaccination: Must have proof of vaccination and must be fully vaccinated to access the client site
• COVID-19 Booster Shot: Must have proof of booster shot (when eligible) to access the client site