Department: Registrar's Office

Status: Part Time

Position Summary:

The Student Services Assistant will assist with daily operations and tasks to ensure that student services are delivered in a timely and accurate manner.

Essential Duties and Responsibilities:

• Process transcript matches in Parchment and assist with transcript request services
• Process degree verification matches with National Student Clearinghouse
• Process student record change requests
• Assist with student communication campaigns for registration clearance, registration assistance, and retention/persistence campaigns
• Create and maintain a standard operating procedure document for student services processes as they relate to the Registrar's Office
• Assist the team in customer service efforts that include assisting students, faculty and guests in-person, via phone or via email. Participate in office rotation for front desk coverage.
• Assist with enrollment verification processes via the use of the National Student Clearinghouse and ChampVA (Majority would be pushed to National Student Clearinghouse, student services assistant would coordinate others).
• Assist with maintaining electronic student records via OnBase
• Assist with the distribution of documents from UPS and campus mail
• Initial response and distribution of emails received by the registrar@campbell.edu email account
• This position demands accuracy, honesty, integrity, and the ability to work within the Christian mission of Campbell University.
• Maintain a professional appearance and demeanor at all times.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education/Experience:

• 2 or more years’ experience in and office setting with comprehensive computer knowledge and skills.
• Experience in a higher education or non-profit sector is also preferred.

Knowledge, Skills, and Abilities:

• Communicate effectively to all groups through both oral and written channels.
• Maintain strict confidentiality and attention to detail are essential.
• Must interpret policy in a manner consistent with published and practiced guidelines.
• Knowledge of Microsoft Word, Outlook, Excel, PowerPoint and the Internet
• Demonstrate tact, a positive attitude, courtesy and discretion in dealing with faculty, staff, students, high-level university officials and the public.
• Work independently as well as function effectively in a team and within a diverse group of people.
• Exercise independent judgment in complex and new situations.
• Manage multiple, concurrent projects, and meet strict deadlines.
• Detail-oriented and willing to work in a changing environment.
• Broad knowledge of Campbell University policies and procedures, including, but not limited to; Title IX, HIPAA, and FERPA guidelines.