HYBRID ROLE BASED OUT OF OUR CARROLLTON OFFICE
Job Purpose:
Our Financial Services Coordinator will be responsible for carrying out accounting clerical duties associated with a specific accounting function.
Job Responsibilities:
•Research and resolve customer disputes and issues.
•Gain access to and enter invoices for customers so we can obtain payment via a third party invoicing system.
•Consistent follow up to insure customer information requests have been satisfied and commitments have been met.
•Document all customer collection contacts (both internal and external), specifically promises to pay, agreements and information requests.
•Maintain customer contact (via phone and e-mail) regarding delinquent invoices, credit memos, invalid deductions, on account payments, customer disputes and terms discrepancies.
•Collect relevant information that is needed to affect payment, including obtaining copies of invoices, proofs of delivery, credit memos, details from a DFR and on account payments.
•Monitor a specific portfolio of accounts and initiates action to facilitate on-time payment of invoices and to recover delinquent receivable.
•Establish and maintain positive relationships with customers both internal and external.
Additional Responsibilities & Qualifications:

• Collects relevant information that is needed to affect payment, including obtaining copies of invoices, proofs of delivery, credit memos, details from a DFR and on account payments.
• Customer contact (via phone and e-mail) regarding delinquent invoices, credit memos, invalid deductions, on account payments, customer disputes and terms discrepancies.
• Documents all customer collection contacts (both internal and external), specifically promises to pay, agreements and information requests.
• Consistent follow up to insure customer information requests have been satisfied and commitments have been met.
• Proficient in gaining access to and enter invoices for customers so we can obtain payment via a third party invoicing system.(example Arriba)
• Researches and resolves customer disputes and issues.
• Identifies and follows up on customer payment issues regarding terms of sale.
• Communicates with Sales regarding receivable issues that cannot be resolved through normal payables contacts.
• Escalate as needed to credit manager for direction if impasse is reached.

Work Experience:
•3-5 years of related job experience.
•Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
•Basic experience of simple office/operational systems.
•Excellent verbal, written, people, and diplomacy skills are required.
•Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.
•Proficient with Microsoft Office Suite.
•Strong customer service skills (friendly, courteous and helpful).
Education:
•Bachelor's Degree Preferred
What We Offer
•Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
•Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
•Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
•Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more! Learn more here.
Veritiv Corporation , headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we're helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.