Title: Contact Center Technician - Helpdesk

Location: Cary, NC (100% Onsite)

Duration: 3-6 Months Contract -To-Hire

Rate Range: $20 - $25 per hour on W2

Important Notes from the Hiring team...

***NEED Candidates who has fluency in SPANISH.

Job Description:

• The Contact Center Technician will provides customer facing support to the customers for technical needs using web-based suite of tools and resources.
• Support client websites, and Client web-based services through telephone, e-mail, and chat.
• Troubleshoot issues and feedback by existing Users and/or development teams.
• Interact with customers to provide a high level of customer satisfaction and support.
• Assist with Feature Updates to Existing Users.
• Support Deployment of New Reports from Staging to Production environments.
• Performs other related duties as required and assigned.
• Demonstrates behaviors which are aligned with the organization's desired culture and values.

Required Skills:

• 1-3 years of work experience providing user support services and training for a data tool or technology platform
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Experience with Ticketing Systems.
• Must be able to speak in Spanish language.
• Experience in supporting client websites, and Client web-based services through telephone, e-mail, and chat.
• Ability to comprehend, research, and summarize information to respond to user questions.