4 Jobs in Chagrin Falls, OH
Truth For Life with Alistair Begg is Hiring a PART-TIME Customer Service Representative 2024 Near Chagrin Falls, OH
Are you passionate about serving others and making a difference? At Truth For Life, we’re seeking a dedicated Customer Service Representative to join our team. As a vital part of our organization, you’ll play a crucial role in ensuring that our supporters receive exceptional service. Here’s what you’ll be doing:
- Answering Phones and Emails: You’ll be the friendly voice on the other end of the line, addressing inquiries, providing information, and assisting donors and listeners. Whether it’s a prayer request or a technical question, you’ll handle it with grace and efficiency.
- Processing Donations: Every gift matters, and you’ll be responsible for accurately processing donations. Your attention to detail and commitment to excellence will help us steward these resources effectively.
- Glory of God: Above all, your work is not just a job—it’s a ministry. As a Customer Service Representative, you’ll serve with the understanding that every interaction is an opportunity to reflect God’s love and grace. Whether you’re resolving an issue, praying with a listener or helping someone find just the right message you’ll do it all for His glory.
Primary accountabilities:
- Understand and embrace our desire to see unbelievers converted, believers established, and local churches strengthened.
- Handle phone calls, e-mail, and postal mail from listeners in the U.S., Canada, and other countries.
- Respond to listener communication in a professional, courteous, and prompt manner.
- Process orders and donations.
- Troubleshoot and assist customers with basic technical difficulties (i.e. downloading an MP3 file, troubleshooting online account setup, app download and installation, etc).
- Update and maintain listener accounts in the constituent database.
- Prioritize and organize daily projects based upon degree of importance and level of urgency.
- Answer questions and help listeners find specific teachings and other resources.
- Field listener feedback and prayer requests.
- Actively seek to stay connected to ministry happenings through the daily broadcast, emails, and website features.
- Excellent verbal and written communication skills with emphasis on phone etiquette.
- Attention to detail and desire for quality service.
- Proficient in Microsoft Office.
- Proactive approach to learning and customer service.
- Strong computer skills and experience with windows based systems.
- Ability to type 60 words per minute.
- Keen ability to actively listen and anticipate questions.
- Ability to multi-task.
- Ability to handle consecutive phone calls efficiently and effectively.
This position is based in our Cleveland, Ohio office, where we can see and support one another face-to-face, collaborate throughout the day, and enjoy espresso together! (Or Hot Chocolate if you're not a coffee fan...).
As a part-time role, the position will work either 8:00am - 1:00pm Monday - Friday, OR 12:00pm - 5:00pm Monday - Friday.
Job Summary
Part Time
$39k-50k (estimate)
06/21/2024
07/17/2024
The job skills required for PART-TIME Customer Service Representative 2024 include Customer Service, Written Communication, Attention to Detail, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a PART-TIME Customer Service Representative 2024. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by PART-TIME Customer Service Representative 2024. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for PART-TIME Customer Service Representative 2024 positions, which can be used as a reference in future career path planning. As a PART-TIME Customer Service Representative 2024, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary PART-TIME Customer Service Representative 2024. You can explore the career advancement for a PART-TIME Customer Service Representative 2024 below and select your interested title to get hiring information.
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