Purpose

Manages the flow of work through the service department, from customer interactions through repair completion and invoicing. Works with the service manager to maintain a high labor performance through increasing service labor sales and technician productivity.

Responsibilities:

• Opens repair orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced - the timely closing of repair orders represents the primary responsibility and the highest priority for the service writer position
• May process warranty and/or product improvement claims, including the computation of charges, submission, and follow-up
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May field internal and external customer inquiries to the Service Department
• Other duties as assigned

Experience, Education, Skills, and Knowledge:

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General knowledge and understanding of mechanical/technical terms is preferred

Requirements:

• Associates degree preferred or equivalent experience

Wright Implement is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.