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Terminix Service Inc has the opportunity to add a member to the office team for a full time Customer Care Specialist. All work in performed in the Cheraw Branch office.
Apply for this job if:
Terminix Service, Inc. cares about our employees, and want to offer you pay and benefits are to meet your needs:
ABOUT TERMINIX SERVICE, INC.
Under the ownership of the Knox family since 1947, Terminix Service, Inc. is a locally owned, independent business with its home office in Columbia, SC. Headquartered in Columbia, SC., we provide exceptional Commercial & Residential Pest Control Services from 56 branches across South Carolina, western North Carolina, and the CSRA region of Georgia. We are a unique blend of a family business and major corporation. We are recognized for being among the top 10 pest control companies in the country. But don't let size overwhelm you. Our senior leadership is from the second and third generations of the Knox family. When you join the Terminix Service team, you're among family. We invest in the people and communities where our employees live and work. We are not just in the BUG business, we're in the PEOPLE business.
We believe in hiring extraordinary people and providing them with the opportunities and benefits that they need to reach both professional and personal success. As a family business, we know that our success comes from our people. Nearly half of our employees have worked with us for more than five years.
A DAY IN THE LIFE AS A CUSTOMER CARE SPECIALIST
As a Customer Care Specialist , you arrive at the office each day determined to provide superb customer service to our clients and help keep our office running smoothly.
Your primary responsibilities:
Handle medium to high call volume managing inbound and outbound phone calls.
Develop and nurture customer relationships to retain customers, build new business/customers, meeting and exceeding customers' expectations, helping identify services we offer to solve their problems, etc.
Further build brand loyalty and recognition.
Oversee account management maintaining a focus on customer service to prevent loss of customers / closed accounts.
Understand Terminix Service, Inc services and products to clearly share with customers.
Offer customer solutions with products and services to meet their needs and resolve any pest and other issues.
General office duties, creating reports, assist with scheduling customer appointment, process payment and invoices
Utilize company vehicle to complete bank deposits, post office and other company business during the workday.
QUALIFICATIONS FOR A CUSTOMER CARE SPECIALIST
ARE YOU READY TO JOIN OUR OFFICE TEAM?
If you feel that you would be right for this Customer Care Specialist position, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!
Location (29520)
Job Posted by ApplicantProFull Time
$38k-47k (estimate)
09/08/2024
09/26/2024
recordmax.com
Rock Hill, SC
25 - 50
The following is the career advancement route for Customer care specialist positions, which can be used as a reference in future career path planning. As a Customer care specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care specialist. You can explore the career advancement for a Customer care specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
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Assist directly or route customers to the appropriate personnel for assistance.
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Ensure to provide excellent customer service through phone, e-mail, chat, etc.
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They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
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As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
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Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
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Step 3: View the best colleges and universities for Customer Care Specialist.