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Global Technical Talent, an Inc. 5000 Company
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2 Weeks Ago
Senior Staff Engineer
$117k-141k (estimate)
Contractor 1 Day Ago
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Global Technical Talent, an Inc. 5000 Company is Hiring a Senior Staff Engineer Near Chevy Chase, MD

Senior Staff Engineer - Amazon Connect
  • Duration: 3-month contract/ Right to Hire
  • Contract Hourly Pay rate up to 100/hr
  • Because this position has the option to go from contract to full-time, we can only accept candidates with the work authorization of a US Citizen or Green Card.
Position Description
  • Our Senior Staff Engineer is a senior-level member of the Voice engineering staff ensuring we provide a frictionless experience to our customers and maintain the highest standards of security and availability.
  • Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly.
  • The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.
  • Our Client's Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer for our contact center technologies.
  • You will help drive our insurance business transformation as we redefine the experience for our customers.
Responsibilities
  • Provides technical architecture & leadership for medium to large, complex, cross-functional Products/Platforms, enabling the work for all teams within a Domain and mentoring relatively junior engineers. Self-Directed.
  • Specifies architectures and sub-system or process decompositions that involve significant integrations and/or cross-team collaboration
  • Provides pertinent documents, directions, and examples. Identifies short- and long-term solutions; Implements new architectural patterns
  • Ensures that software and system implementation and deployment configurations meet the functional and non-functional requirements for the system and that the implementation is of high quality
  • Principal contributor (lead) and approver for design, patterns, best practices, policies, code, and architecture reviews activities involving complex integrations
  • Translates complex business requirements into technical designs
Qualifications
  • Expert experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects
  • Expert experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch
  • Master-level experience using multiple programming languages including Node.js, Python, C#
  • Experience implementing infrastructure as code using Terraform
  • Experience integrating with internal and external applications
  • Developed strategies, processes, and best practices for the department by analyzing industry best practices
  • Provided a technical direction and architectural guidelines for teams facing extremely complex technical challenges
  • Experience building detailed technical architecture, framework, and reusable capabilities with best practices and operational intelligence that meet the test of time iteratively
  • Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery
  • Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM
  • Communicate effectively with a diverse team and foster a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood. Actively demonstrates these behaviors.
  • Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due.
  • Experience working in an Agile environment (Scrum, Kanban, SAFe)
  • AWS Certifications at the Associate, Professional, or Specialty Level
Experience
  • 8 years of experience in Contact Center technologies and Cloud Architecture
  • 10 years of professional software development experience
  • 8 years experience with architecture and design
  • 4 years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots
  • 4 years of experience using Terraform as Infrastructure as Code
  • 6 years of experience in open-source frameworks
  • 3 years of people management experience
Education:
  • Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience
Benefits:
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund
#gtttf

Job Summary

JOB TYPE

Contractor

SALARY

$117k-141k (estimate)

POST DATE

06/26/2024

EXPIRATION DATE

07/30/2024

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