4 Jobs in Chicago, IL
University of Illinois College of Medicine is Hiring a Director, Patient Experience Near Chicago, IL
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.Position SummaryThe Patient Experience Director is responsible for leading, executing, implementing, analyzing, reporting, and evaluating targeted patient experience improvement initiatives within selected service areas; developing, implementing system-wide and targeted patient/guest experience initiatives; collaborating with and instructing leadership, department directors/managers/providers and staff to implement strategies ensuring optimal patient experiences. Initiate and support evidence base tactics to reinforce UI Health as a great place for patients to receive care, staff to work and physicians to practice.
Duties & Responsibilities
- Direct and drive the implementation, execution, and hardwiring of tactics and evidence-based practices that drive and support patient experience improvement initiatives for ancillary/support and assigned targeted areas.
- Implement and drive strategies that enhance empathetic communication and staff engagement.
- Provide training including competency validation and consultation to influence the delivery of excellent patient/family experiences relative to services provided by foods, transportation, valet services, security, hospitality, patient registration, and other areas as assigned to enhance patient experiences.
- Lead patient experience targeted and system-wide projects and initiatives through active engagement, creation and execution of work plans, and collaborative partnerships among staff, leaders, and stakeholders.
- Provide leadership and guidance, fostering a collaborate supportive team environment, resources, and committees to create strategies enhancing customer centered communication, and cultivating standardization with best practices.
- Analyze internal and external patient experience metrics and other performance analytics to track and monitor performance trends, identify opportunities for improvement, and develop and implement recommended action plans including competency validation to improve the patient experience.
- Develop communication plans of improvement/change efforts.
- Serve as a key resource to management, staff, and providers to improve organizational engagement, leadership, and partnership.
- Influence accountability through the dissemination of targeted reports focused action plans and the validation of competency related to staff behaviors.
- Prepare and present both oral and written reports and presentations to stakeholders and leadership related to patient experience projects, system-wide initiatives, and progress in achieving goals.
- Serve as an influential expert on patient experience/engagement fundamentals and the UI CARE model.
- Perform other related duties and participate in special projects as assigned.
- Perform other related duties and participate in special projects as assigned.
Job Summary
Full Time
Colleges & Universities
$125k-169k (estimate)
06/24/2024
07/21/2024
uic.edu
CHICAGO, IL
7,500 - 15,000
2011
PAULA ALLEN-MEARES
$5M - $10M
Colleges & Universities
Related Companies
About University of Illinois College of Medicine
Recognized as one of the countrys best medical schools, the College of Medicine is also one of the largest. Our diverse student body of 1,351 students hails from a wide variety of cultural and economic backgrounds. This diversity adds to the rich educational experience that is the College of Medicine. The Colleges four campuseslocated in Chicago, Peoria, Rockford, and Urbana take advantage of the states urban and rural environments and offer numerous opportunities for clinical training and research. Our distinguished faculty contributes to the colleges reputation as one of the best schools fo ...
r both undergraduate and graduate medical education. The Colleges 75 residency programs are highly sought after. Our Mission: To produce new knowledge in the medical sciences, develop best practices in health care delivery, and educate the next generation of physicians and biomedical scientists committed to serving the needs of Illinois and the nation. For the UIC College of Medicine, this mission is guided by the following values: Excellence everywhere - in research, education and clinical work. Collaboration with all who can advance our mission at UIC and UIUC, the medical district and other institutions world-wide. Diversity- in all its forms from students, to areas of research to collaborative partners- as a means to a higher quality of health care for all. Innovation and Translation of new knowledge and new approaches to disease and health care delivery. Integrity and Commitment to the people we work with as patients, research subjects, communities and our own students, faculty and staff. The Promise of Hope for our patients and supporters by striving toward cures for diseases that have plagued humankind for millennia.
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The job skills required for Director, Patient Experience include Leadership, Initiative, Accountability, Presentation, Patient Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Director, Patient Experience. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director, Patient Experience. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director, Patient Experience positions, which can be used as a reference in future career path planning. As a Director, Patient Experience, it can be promoted into senior positions as a Chief Patient Experience Officer that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Patient Experience. You can explore the career advancement for a Director, Patient Experience below and select your interested title to get hiring information.
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