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Mission of the Role : The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first.
The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, support, problem-solving and relevant project information for their internal and external customers.
The CSR is a highly valued team member that works with the sales team and acts as an advocate of SupplyOne values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets.
Key duties and accountibilities : Process and confirm orders and / or communicate what needs to be ordered, the day they are received.
Generate standard quotes within 24 - 48 hours of receipt.Answer phones by the 3rd ring, and all emails by the end of each day.
Build, maintain, and keep price lists current to protect and maintain GP margins.Build accurate specs and inventory items within 24-48 hours.
Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution.Monitor customer min / max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver in full, on time and in spec (DIFOTIS).
Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards.
Last updated : 2024-06-25
Full Time
$36k-46k (estimate)
06/27/2024
09/26/2024
The job skills required for Customer service representative include Customer Service, Problem Solving, CSR, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.