Company: BW James Jewelers

Location: Cleveland TN

Employment Type: Full-Time

About Us: BW James Jewelers is a leading jewelry retailer with a strong reputation for exceptional quality and customer service. Over the past decade, we've grown into a multi-million dollar enterprise, driven by our commitment to excellence and innovative sales strategies. We pride ourselves on creating memorable experiences for our customers and fostering a dynamic, growth-oriented workplace.

Position Overview: We are seeking a highly motivated and experienced Sales Manager and Deputy Operations Manager to join our team. This dual-role position is ideal for a leader with a strong background in sales management, customer engagement, and operational oversight. The successful candidate will be responsible for driving sales performance, managing daily operations, and ensuring that our customers receive an unparalleled shopping experience.

Key Responsibilities:

Sales Management:

• Lead and manage the sales team to achieve and exceed sales targets.
• Engage directly with customers to understand their needs, provide personalized service, and close sales effectively.
• Develop and implement sales strategies that align with company goals.
• Monitor and track individual and team sales performance, ensuring targets are met consistently.
• Train, mentor, and motivate sales associates to enhance their selling techniques and customer service skills.
• Analyze sales data to identify trends, forecast future sales, and capitalize on growth opportunities.
• Oversee customer relationship management to ensure high levels of satisfaction and repeat business.

Operations Management:

• Support the day-to-day operations of the store, including inventory management, staff scheduling, and store maintenance.
• Collaborate with the operations team to optimize processes and improve efficiency.
• Ensure compliance with company policies, procedures, and standards.
• Assist in managing vendor relationships and maintaining stock levels.
• Contribute to the development and implementation of operational strategies that enhance store performance.

Qualifications:

• Proven experience in sales management, preferably in the retail jewelry or high-end sales.
• Strong leadership skills with the ability to inspire and guide a team.
• Outgoing personalty
• Excellent communication, interpersonal, and customer service skills.
• Demonstrated success in meeting and exceeding sales targets.
• Experience in tracking sales performance and using data to drive decision-making.
• Operational experience, including inventory management and process optimization.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Bachelor’s degree in Business, or a related field is preferred.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance, dental, vision and 401k options.
• Opportunities for professional growth and development.
• A positive and supportive work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and explaining why they would be a great fit for this role.

Job Type: Full-time

Pay: $63,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Cleveland, TN 37312 (Preferred)

Ability to Relocate:

• Cleveland, TN 37312: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person