Job Purpose

The C-store Sales Associate position will provide daily support to the C-store in all areas of customer service to ensure a clean, bright, and inviting facility. These positions will perform functions including but not limited to cashiering and proper cash handling, customer service and sales activities, stocking duties, and maintaining store cleanliness inside and outside of the store.

Duties and Responsibilities

Customer Assistance and Engagement:

• Greets and assists customers in finding products, answering questions, and providing information about merchandise.
• Handles customer complaints, returns, and exchanges, striving to resolve issues in a courteous and efficient manner.
• Operates cash registers, process transactions, handle payments, and issue receipts.
• Ability to operate cash registers and handle cash and other payments accurately using established SOPs and work methods.
• Ability to use scanners to handle transactions, inventory, etc., quickly, and accurately following established SOPs and work methods.
• Ability to learn the operation of and demonstrate the use of self-service kiosks, holiday apps, gas pumps, carwash, and other services as needed.
• Builds positive relationships with customers, helping, and ensuring a pleasant shopping experience.
• Ability to manage customer complaints and difficult situations as they pertain to store, gas, or car wash sales.
• Answering phones as needed.

Sales and Upselling:

• Promotes and sells products or services to customers, including upselling and cross-selling items.
• Meet or exceed sales targets and goals set by the store manager or supervisor.
• Stays informed about ongoing sales, promotions, and special offers to inform customers.

• Maintains good product knowledge including store products, features, and promotions to provide accurate information to customers.
• Ability to upsell and introduce customer loyalty plans including Club Holiday, Car Wash Subscriptions, and special promotional events.
• Ability to handle general cross-selling and upselling of store products and services.
• Collaborates with fellow cashiers in all store activities and responsibilities to complete tasks while keeping the customer in mind.
• Maintaining a safe and clean work environment.
• Stocks, cleans, and performs other duties as directed by store manager or assistant manager.
• Ability to work in a fast paced, high-volume environment that may include high transaction purchases periods daily.

Inventory Management and Merchandising:

• Keeps track of inventory levels, restocks shelves, and ensures products are neatly displayed.
• Participates in visual merchandising activities, including arranging displays, setting up promotional signage, and maintaining a visually appealing store.

Store Maintenance:

• Ensure the store is clean, organized, and safe for customers,

Loss Prevention and Risk Management:

• Assists with loss prevention efforts by monitoring for theft or suspicious activity and
• Follows proper security procedures.
• Reports maintenance and safety concerns.

Team Collaboration:

• Works collaboratively with other team members,
• Attends staff meetings and training sessions.
• Collaborates with diverse teams throughout the company including customers, store employees, vendors, and Cottonwood Distribution service employees.

Cash Handling:

• Responsible for accurate cash handling, balancing registers, and following cash management procedures.
• Accurately processes product returns, exchanges, and refunds according to store policies.

Skills and Education Requirements

• Must be able to speak and understand English. Bilingual is a plus.
• Retail experience desired
• Previous experience in customer service preferred
• Familiarity with electronic equipment, including cash registers and other POS equipment
• Basic math and computer skills
• Effective communication skills and ability to be customer-focused
• Ability to collaborate with the team to manage volume and the pace at work as a team.
• Must be at least 16 years of age or older
• Ability to learn about processes, product, and services throughout the store
• Ability to maintain composure in confrontational situations
• Ability to work in a high-volume, sometimes high-pressure environment.

• Ability to work flexible schedule across Sunday through Saturday workweek
• Ability to open and close as needed.
• Must be able to work in cold environments such as outdoor cold weather and indoor coolers.
• Must be able to work in the heat during summer months to perform duties outside.

Physical requirements

This position's physical demands listed below reflect activities employees are expected to perform during each day worked.

Benefits

This position's physical demands listed below reflect activities employees are expected to perform during each day worked.

Medical

Dental

We have the following benefits for those who qualify:

ESA/HSA

Surgical Benefits

EAP

Life and ADD Insurance

401(k) with Match

Profit Sharing

Tuition Reimbursement

Gym Discounts

Fuel and Store Purchase Discounts

Please choose one:

□ I have reviewed this job description and I understand all my job duties and responsibilities and I am able to perform the essential functions as outlined.

□ I am unable to perform the essential functions as outlined. I wish to seek a reasonable accommodation under the Americans with Disabilities act.

□ I am unable to perform the essential functions as outlined.

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