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The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.
This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
ESSENTIAL JOB FUNCTIONS
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc )
Ensure telephone is answered according to company policy.
Ensure all buy online / ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule, changes / deviations are being approved by a member of management, and team members are clocking in / out according to company policy.
Perform all store opening / closing duties, including performing day end procedures, verifying / securing money / deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming / disarming security alarms, and checking / securing / locking delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
SKILLS / EDUCATION / KNOWLEDGE / EXPERIENCE / ABILITIES
Required :
Strong communication skills
Ability to obtain RSS Certification
Desired :
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package :
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health / Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations : Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
Last updated : 2024-05-23
Full Time
Retail
$30k-44k (estimate)
04/07/2023
06/07/2024
countycourt.com
Houston, TX
<25
Retail
The job skills required for Retail specialist include Customer Service, Commitment, Counter Sales, Customer Sales, Teamwork, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Retail specialist positions, which can be used as a reference in future career path planning. As a Retail specialist, it can be promoted into senior positions as a Retail Third Keyholder that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail specialist. You can explore the career advancement for a Retail specialist below and select your interested title to get hiring information.
If you are interested in becoming a Retail Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Retail Specialist job description and responsibilities
The retail specialist takes note of any discrepancies or missing stock.
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Retail specialists process returns and exchanges according to store policy.
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Ensure cleanliness and maintenance of product area as per retailer specifications.
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Determine and secure secondary retail display opportunities and review retail operations.
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Work closely with retail team to ensure smooth operation of order fulfilment and logistic arrangements.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Retail Specialist jobs
Become comfortable with delegation.
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Create a problem-solving atmosphere.
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Show confidence when resolving conflict.
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Retail workers must be persuasive and persistent with customers and convince them that certain products are worth purchasing.
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Retail associates must be able to work with multiple customers at once while taking care of go-backs and keeping the store neat.
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Step 3: View the best colleges and universities for Retail Specialist.