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Pyramid Global Hospitality
College Station, TX | Full Time
$34k-46k (estimate)
1 Month Ago
Texas A&M Hotel and Conference Center
College Station, TX | Full Time
$34k-46k (estimate)
4 Months Ago
City of College Station
College Station, TX | Full Time
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1 Month Ago
Front Office Supervisor
Pyramid Global Hospitality College Station, TX
$34k-46k (estimate)
Full Time 1 Month Ago
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Pyramid Global Hospitality is Hiring a Front Office Supervisor Near College Station, TX

CULTURE & CHARACTER:All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations: 
  • Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
  • Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
  • Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
  • Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
  • Excellence - We always strive to make today a little better than yesterday.
 JOB DESCRIPTION

The Front Office Supervisor is responsible for overseeing all Front Office, Reservation, and Guest Services operations. Including ensuring customer satisfaction, financial performance, and team member relations.

COMPENSATION & BENEFITS:

  • $16/hr., paid biweekly

  • Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.

SCHEDULE:

  • Full-Time: 30 - 40 hours a week depending on the level of business forecasted for the hotel
  • Days: Varying Saturday - Friday
  • Start times: Fluctuates

ESSENTIAL FUNCTIONS:

  • Support in supervising the training of all Front Office, Reservations, and Guest Service team members and motivate them to perform their jobs effectively.
  • Assist in the maintenance of operating / training manuals.
  •  Responsible for ensuring that the teams comply with all systems, control policies, and procedures.
  • Supports Human Resource functions for staff, including hiring, training, scheduling, and evaluating performance.
  •  Assume Manager on Duty shifts when necessary.
  •  Develop and maintain open lines of communication within the department and with other departments within the property.
  •  Resolve guest problems expediently and in a professional manner.
  • Ensure exceptional guest service is consistently provided.
  •  Delegate work among the staff in an equitable manner.
  •  Assist in covering front desk shifts when needed.
  •  High school graduate or equivalent.
  •  Work towards a college degree
  •  One year of work experience in a hotel preferred.
  •  Pleasant phone demeanor.
  •  Knowledge of Front Office computer systems, including the ability to solve system-related problems
  •  Levelheaded, patient, even tempered demeanor.
  • Positive and outgoing personality.
  •  Cash handling experience preferred.
  •  Excellent communication skills and ability to multitask.
  • Ability to work under pressure in a fast-paced, high stress environment.
  • Works well on a team but can also work independently when needed.
  •  Strong computer skills.

Job Summary

JOB TYPE

Full Time

SALARY

$34k-46k (estimate)

POST DATE

05/24/2024

EXPIRATION DATE

11/18/2024

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If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Office Supervisor job description and responsibilities

Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

02/18/2022: Terre Haute, IN

Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.

02/11/2022: Bridgeport, CT

Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.

02/28/2022: Brockton, MA

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12/31/2021: Fresno, CA

The supervisor must be able to work effectively under duress and provide direction to other members of the support team.

01/06/2022: Austin, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Office Supervisor jobs

Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.

12/24/2021: Florence, AL

Allocate rooms to expected arrivals after checking the guests preferences and special requests.

02/26/2022: Fort Myers, FL

Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

01/24/2022: Utica, NY

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

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Supervise daily shift process ensuring all team members adhere to standard operating procedures.

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