2 Jobs in Columbia, SC
MUSC Health is Hiring a Patient Access Representative I Near Columbia, SC
EntityMedical University Hospital Authority (MUHA)
Worker TypeEmployee
Worker Sub-Type PRN
Cost CenterCC004358 SYS - Corp Revenue Cycle - MID DIRECT
Pay Rate TypeHourly
Pay GradeHealth-21
Scheduled Weekly Hours12
Work ShiftJob DescriptionThe Patient Access Representative I position at the Medical University of South Carolina (MUSC) is a key role within the patient access department, responsible for overseeing patient registration, check-in processes, and providing advanced support to patients and healthcare providers. This position requires strong leadership skills, expertise in patient access workflows, and a commitment to delivering exceptional customer service.
Key Responsibilities
- Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
- Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
- Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
- Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
- Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
- Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
- Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
- Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
- Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.
- Ability to sit or stand for extended periods and use computer systems for data entry, documentation, and scheduling tasks.
- Strong communication skills, including verbal and written communication, to interact with patients, staff, and stakeholders effectively.
- Leadership abilities, including decision-making, problem-solving, and conflict resolution skills.
- Attention to detail and accuracy in reviewing patient information, insurance documentation, and registration data.
- Proficiency in using electronic health record (EHR) systems, scheduling software, and Microsoft Office applications.
- Professionalism, empathy, and a patient-centered approach to customer service.
- High school diploma or equivalent required; associate degree or certification in healthcare administration or related field preferred.
- Minimum of 1-2 years of experience in a healthcare or patient access role, with demonstrated leadership experience and expertise in patient registration processes.
- Knowledge of medical terminology, insurance billing practices, and regulatory requirements related to patient access.
- Experience using electronic health record (EHR) systems, scheduling software, and other healthcare technology platforms.
- Excellent interpersonal skills, teamwork abilities, and a commitment to delivering high-quality patient care.
Experience: 1 year required; 3 years preferred
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
Job Summary
Part Time
$34k-41k (estimate)
06/10/2024
07/02/2024
muschealth.org
Charleston, MS
<25
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The job skills required for Patient Access Representative I include Customer Service, Scheduling, Billing, Patient Registration, Patient Care, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Access Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Access Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Access Representative I positions, which can be used as a reference in future career path planning. As a Patient Access Representative I, it can be promoted into senior positions as a Patient Referral Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Representative I. You can explore the career advancement for a Patient Access Representative I below and select your interested title to get hiring information.
If you are interested in becoming a Patient Access Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Access Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Access Representative job description and responsibilities
Patient access representatives perform a variety of tasks that support patient's arrival and discharge from medical facilities.
02/20/2022: Elkhart, IN
Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.
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Patient access representatives may pursue professional certification to showcase their skills and expertise, such as the Certified Patient Care Technician (CPCT) credential.
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Educating patients and their caregivers on hospital policies, admission and discharge procedures, visitation schedules and clinical protocols.
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Good people skills are helpful for a patient access representative, to communicate with patients and members of their care teams.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Access Representative jobs
Seek Out Hospitality Skills Training Opportunities.
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Ensure Clarity of Expectations.
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Listen, understand and take action.
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Communicate as efficiently as possible.
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Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.
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Step 3: View the best colleges and universities for Patient Access Representative.
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