Salary : $49,045.80 - $57,417.96 Annually
Location : Compton, CA
Job Type: Full-Time
Job Number: 23-24:80
Department: Water
Opening Date: 06/13/2024
Closing Date: 7/14/2024 11:59 PM Pacific
GENERAL PURPOSE
Under the general supervision, provides customer support for all aspects of utility and solid waste accounts; activates, updates, and closes accounts; maintains paperwork and mainframe database for customer accounts records; heavy interaction with internal and external customers; performs related work as assigned.
SUPERVISION RECEIVED/EXERCISED
Works under the general direction of the Customer Service Supervisor; does not have supervisory responsibilities.
PRIMARY DUTIES AND RESPONSIBILITIES

The following essential functions are those that are critical, integral, necessary, crucial, primary and fundamental to the job. Incumbents who possess the requisite skill, experience, education, and other job-related requirements of a position are expected to perform the essential functions of the job with or without a reasonable accommodation.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Heavy interaction with internal and external customers via telephone and in person to open and close customer utility accounts; using some judgment according to approved procedures to calculate deposits, charges, and credits.
• Prepares customer application, certificates of deposit, official receipts and other paperwork required for computer input to maintain mainframe database and ensure accurate customer account billing.
• Researches and resolves concerns with billing questions, delinquent collections, deposits, returned checks, inspections and maintenance; uses judgment in issuing work orders for inspections, according to understanding from customer on account issues.
• Heavy interaction with city wide internal and external customers via telephone and in person regarding updates and maintenance of mainframe computer data and hard copy files, work orders, logs, and reports associated with various customer service business transitions.
• Dispatches assignments to outside personnel via two-way radio work.
• Provides guidance, training and cross training to other employees.
• Receives and reconciles customer payments and responds verbally and through written correspondence to utility customers regarding it.
• Researches, gathers and inputs information into ad hoc report format for various subjects.
• Generates, receives, researches and distributes delinquent, unauthorized use, returned checks and customer service related work orders for daily field personnel assignments.
• Researches accounts and prepares written correspondence, records and computer input for delinquent accounts to enable closing accounts due to non-payment of monthly bills.
• Generates, completes and maintains historical information for appropriate customer service records retention
• Receives, researches, corrects mailing address in computer, re-prints and re-mails invoices for payment returned by the postal service.
• Maintains records and files associated with various business transactions.
• Responds to questions and resolves customer service issues within scope of authority.
• Maintains and enforces all aspects of security and confidentiality of records and information.
• Performs other duties as assigned or required.

MINIMUM QUALIFICATIONS

Education and Experience:
High School diploma or GED equivalent; AND three (3) years bookkeeping/accounting/customer accounts and customer service experience, preferably in the public sector; OR an equivalent combination of education and experience.
Required Licenses or Certifications:

• Must possess a valid California Class C Driver's License.

Required Knowledge:
City organization, operations, policies and procedures.
Public sector fund accounting and bookkeeping principles.
Principles of record keeping and records management;
Payment processing and receipt processing procedures.
Telephone etiquette and customer service protocol.
Using computer and specialized software applications for customer accounts.
Using common office machinery and equipment.
Required Skill in:
Maintaining and balancing financial records, ledgers and accounts.
Performing mathematical calculations with speed and accuracy.
Entering data and numerical information into a computer system with speed and accuracy.
Correcting and updating financial information systems.
Operating a personal computer utilizing a variety of business software.
Establishing and maintaining effective working relationships with customers, staff, City departments, outside agencies, local businesses, and the general public.
Physical Demands / Work Environment:
Work is primarily performed indoors in a standard office environment.
Work requires frequent light lifting, sorting, filing, typing and on occasion climbing (up to 4 feet).
Moderate finger dexterity and near vision is required.
May be exposed to minor amounts of dust and occasional sounds of office equipment running.
SELECTION PROCESS: Completed application packets will be reviewed and the first 100 qualified applicants whose qualifications meet the requirements of the position and needs of the City, will be invited to participate further in the selection process.
Candidates must be specific and complete in describing their qualifications for the position. Failure to state all pertinent information may lead to elimination from consideration. Applications must be submitted online. If you submit multiple applications, only the most recent application will be considered. Stating "see resume" is not an acceptable substitution for a completed application.
Human Resources staff will notify all applicants of their application status via email. Important notifications including invitation letters will be sent electronically to the email address provided. You are responsible for monitoring correspondence from this office by checking your email account in a timely manner.
EXAMINATION

The purpose of this examination is to establish an eligible list from which vacant position(s) may be filled.

Phase one (1) is a written examination (weighted 50%) which will measure all or portions of the above knowledge, and skills. Phase two (2) is an oral examination (weighted 50%) that will be administered by an appraisal panel to evaluate professional qualifications, background and suitability. The oral examination may include graded simulation exercises, writing exercises, and oral presentations. A passing score for each phase is 70%. Each candidate will be notified via mail or e-mail.

The City of Compton reserves the right to utilize alternative testing methods, if deemed necessary. Failure in one phase of the examination shall be grounds for declaring the applicant as failing in the entire examination, and as disqualified for subsequent parts of an examination.

GENERAL INFORMATION TO EXAMINATION APPLICANTS The City of Compton does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or provisions of services.

Applicants with disabilities who require special testing arrangements must give advanced notice to the Human Resources Department prior to the final filing date.

ELIGIBLE LISTS Recruitment may be conducted on a (a) promotional basis, (b) open-competitive basis, or (c) promotional and open-competitive basis simultaneously. All candidates who attain an overall score of at least 70.00 (open-competitive) and at least 75.00 (promotional) will be placed in rank order on the relevant eligible list(s).

PLEASE NOTE :
All permanent City employees that attain an overall score of at least 75.00 will be placed on both the promotional eligible list and the open-competitive eligible list. All City employees that attain a score of 70.00 on EACH PHASE of the examination but an overall score of less than 75.00 will be placed on the open-competitive eligible list only.

Each eligible list shall remain in effect one (1) year from the date of its establishment unless it is extended, abolished or exhausted. Whenever possible, three (3) names are certified to fill any one (1) vacant position. No candidate may be certified more than three (3) times for any one classified position. When certifying eligible lists to appointing powers, the promotional eligible list takes precedence over the open-competitive eligible list. A department manager's recommendation for employment is subject to the City Manager's approval.

EXAMINATION APPEAL PROCEDURE A candidate may, within five (5) days after taking the written examination, file in writing with the City Manager an appeal against any part of the test, citing the item or items against which the appeal is directed, and the reason(s) for such appeal. The Personnel Board will consider appeals from the decisions and ratings of qualifications appraisals (interview) boards if such appeals meet the conditions described in the Personnel Rules and Regulations (Section 6.8).

EXAMINATION RECORDS
All examination papers, including the employment application, resume, and other attachments submitted by candidates are the property of the Personnel Board and are confidential records which may be open to inspection only for purposes and under conditions established by the Personnel Board.

VETERAN'S PREFERENCE In all entrance examinations (open-competitive only) for positions in the Classified Service, veterans who served in the armed forces of the United States during time(s) of war, and who attain an overall passing score in the examination are allowed additional preferential credit in accordance with the Personnel Rules and Regulations. In order to claim veterans' credit, the applicant must submit proof of service and honorable discharge (showing specific dates of service) on a U.S. Military form (DD-214) at the time of application or not later than the final filing date for the examination.

FRINGE BENEFITS The City's comprehensive fringe benefits program includes: retirement (Public Employees' Retirement System), medical, dental, life and vision insurances, deferred compensation, sick and vacation leaves, after-hours education reimbursement, ride share program, uniform allowance and other provisions.
The City of Compton offers an excellent benefits program which includes membership in the California Public Employees' Retirement System (PERS); family-covered insurances: dental, health, vision; life insurance (for employee only); Employee Assistance Program; auto allowance; seven personal leave days; 15 holidays (including birthday); vacation; sick leave; bereavement leave; educational reimbursement; personal development; deferred compensation; 4/10 work week. The City also pays the employee's 8% share (9% for Fire personnel only) of contribution towards retirement.
Retirement:
Employees hired after January 1, 2013, who are new to CalPERS, or are returning members with a break in service greater than six months, will be enrolled in the 2% @ 62 retirement plan and will be required to pay up to 50% (currently 6.5%) of the normal PERS cost.
Dental:
The City pays 100% of the full family monthly premium towards the HMO dental insurance plan.
Health:
The City pays 100% of the full family monthly premium based at Kaiser's Los Angeles area rates. Employees selecting health plans with higher monthly premiums than Kaiser Los Angeles area will incur out-of-pocket costs.
Vision:
The City offers a voluntary vision insurance plan.
Life:
The City pays 100% of the monthly premium for employee only towards $45,000 life insurance coverage.
Employee Assistance Program:
Provides confidential counseling, education and referral for work and life issues at no cost to the employee; subject to program provisions.
Personal Leave Days:
Employees are allowed to designate up to three (3) days or 24 hours of accrued sick leave as personal leave per calendar year.
Holidays:
Fifteen (15) per fiscal year which include: Independence Day, Labor Day, Admissions Day, Veteran's Day, Thanksgiving Day, Thanksgiving Day (day following), Christmas Day, New Year's Day, Dr. Martin Luther King Jr.'s Birthday, Lincoln's Birthday, Washington's Birthday, Cinco de Mayo, Memorial Day, Employee's Birthday, Cesar Chavez Day
Sick:
Employees accrue eight hours of sick leave per month.
Bereavement:
Three working days (or five working days for out of State services) per incident for the death of an immediate family member: spouse, father, current father-in-law, mother, current mother-in-law, grandfather, grandmother, son, daughter, brother, sister, step-mother, step-father, step-son and step-daughter).
Educational Reimbursement:
Employees receive up to $2,000 per fiscal year for job-related courses.
Deferred Compensation:
4/10 Work Week: The City of Compton observes a 4/10 work week schedule: Monday - Thursday: 7:00 a. m. - 6:00 p. m. We are closed each Friday.
01

Required: Do you have a high school diploma, GED or equivalent?

• Yes
• No

02

Required: Do you have three years of experience in bookkeeping/accounting/customer accounts and customer service?(Note: Your application must reflect the required experience clearly)

• Yes
• No

03

Required: Do you possess a valid California Class C Driver's License?

• Yes
• No

04

Preferred: do you have experience working in the public sector in bookkeeping/accounting/customer accounts and customer service experience?(Note: Your application must reflect the required experience clearly, if applicable)

• Yes
• No

05

This brings you to the end of your application. Before submitting your application, please make sure you have done the following: 1. Read the entire job description and understand the position you are applying for.2. Read the Minimum Qualifications and clearly state your relevant experience and education on your application; including any licenses and/or certificates if applicable.(Note: resumes will not be reviewed in lieu of a completed application.)3. Attach any proof of education, licenses and/or certificates if applicable.4. Completed all sections of the application and answered all questions thoroughly.

• I certify that I have read this notice and understand the instructions provided.

Required Question