Clinic Administrator

Summary
The Administrator oversees the daily operational functions of the clinic. The role ensures that the clinic operates efficiently, delivers high-quality patient care, and complies with healthcare regulations. The Administrator collaborates with clinical staff, manages administrative personnel, and develops and implements strategies to improve clinic performance and patient experience.

Responsibilities

• Responsible for directing and managing the day-to-day operational functions of the clinic and ensuring the provision of high-quality patient care and exceptional service.
• Develop, implement, and monitor operational policies and procedures.
• Monitor and evaluate overall clinic performance, including patient outcomes and operational efficiency.
• Responsible for managing the Human Resources functions of the organization. This includes recruiting, onboarding, training, performance management, employee relations, compliance, and benefits administration.
• Participate in developing strategic plans to enhance clinical services, and identify opportunities for clinic growth and service line expansion.
• Collaborate with medical providers to ensure alignment of clinical and operational goals.
• Build and maintain relationships with referring physicians, healthcare organizations, and the community.
• Oversee coordination of patient referrals to specialists, diagnostic services, and other healthcare providers.
• Oversee patient education programs and materials.
• Ensure clinic operations comply with federal, state, and local healthcare regulations.
• Coordinate operational and clinical preparation for performance reviews, audits and other private and governmental agency inquiries into clinic functions.
• Responsible for maintaining accurate patient records, ensuring data security, and patient confidentiality in compliance with HIPAA regulations.
• Oversee the implementation and maintenance of electronic health records (EHR) and other clinic management systems.
• Optimize the use of technology to improve clinic operations and patient care.
• Facilitate effective communication between administrative and clinical staff to create a cohesive culture and foster a positive work environment.
• Address patient concerns and complaints, ensuring timely resolution and patient satisfaction.
• Assist in preparing and implementing of annual clinic budget.
• Coordinate reconfiguring of existing space when needed.
• Responsible for marketing the clinic to prospective patients, health plans, and others.
• Develop and maintain comprehensive emergency management plans and procedures.

Qualifications

• Bachelor’s degree in health administration, business administration, public administration or related field (Master’s degree preferred)
• Minimum of eight (8) years of progressive experience in healthcare management/leadership, preferably in an outpatient clinic setting.

Knowledge, Skills, and Abilities

• Strong leadership and organizational skills
• Excellent communication and interpersonal skills
• Proficiency in healthcare management software and EHR systems
• Solid business background including knowledge of best practices
• Strong analytical and problem-solving skills
• Demonstrated management and financial skills in dealing with all aspects of business operations
• Ability to manage multiple tasks and effectively meet deadlines
• Knowledge of healthcare regulations and accreditation standards

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Medical office

Schedule:

• 8 hour shift

Experience:

• Healthcare: 8 years (Preferred)

Ability to Commute:

• Cordova, TN (Required)

Ability to Relocate:

• Cordova, TN: Relocate before starting work (Required)

Work Location: In person