RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world.

We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others.

People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer.

People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

The Web Merchandising Associate is responsible for the quality of presentation of their designated category online, under the direction of the Web Merchandising Senior Director.

RESPONSIBILITIES

• Act as a leader and project manager between creative, design, product management, photography, product development, copy and merchants to execute site plan and changes for daily site maintenance and seasonal assortment launches under the direction of the Web Merchandising Senior Director.
• Lead Web Merchandising Assistant / Associate in their execution of daily site maintenance, including management of skus, database hierarchy, data relationships, internal record maintenance, QA of live site assets and answering inquiries from internal partners as it relates to products live on the site.
• Analyze sales data and web analytics to provide insight and suggestions for presentation of product, overall site functionality, and end-to-end product tools, including selling order, site / page design, code enhancements, email marketing opportunities, seasonal reporting, year-over-year analysis, site navigation, cross-marketing opportunities, and process improvements.
• Track website photography from build through to completion.
• Focus on product and site optimization, pushing for a best-in-class eCommerce experience through a passion for retail, an appreciation of the evolving nature or digital, and a lens of luxury and customer service.
• Accountable for the accuracy of sellable inventory online. Includes partnering with Merchandising, Planning, and Merchandising Operation teams to ensure online availability of merchandise.
• Model and teach the core values of our company and set the tone for the team as a mentor and advocate.
• Model and teach leadership qualities at all times.

REQUIREMENTS

• Strong character and personality, ethics, and high standards of performance.
• Expects accountability to come with autonomy.
• A bright, creative individual who is business savvy and demonstrates good judgment.
• Mature, grounded, and serves as a resource to others.
• Open-minded and not complacent; proactive; detail-oriented and organized.
• Works in collaboration with others.
• Able to prioritize, multitask, and work efficiently.
• Positive attitude with an enthusiastic, can-do outlook.
• Effective in change management
• Gains others' respect and trust.
• Able to positively influence those around them.
• Able to work on multiple projects in a deadline driven environment.
• Strong Organizational Skills.
• Strong written & verbal communication skills are required.
• Committed to providing excellent customer service.
• Strong knowledge of computers including Word / Excel, PowerPoint & Outlook.
• Experience with web merchandising metrics and analytics required.
• ATG / BCC work experience beneficial.
• Understanding of project management tools and service software desired (JIRA, ServiceNow, Trello).
• BA / BS required.

Last updated : 2024-06-22