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Position : Consumer Service Representative I
Department : Customer Service
Work Location : Cortez, CO - 100% Onsite
What you will be doing :
The Consumer Service Representative I is responsible for providing quality consumer support and service by accurately and efficiently handling incoming telephone calls regarding our products.
Calls may include but are not limited to general inquiries, product troubleshooting, sales orders, availability, warranty replacements and product specifications.
The representative will seek to understand consumer needs and expectations and will address them with integrity, and compassion while protecting brand and company image and reputation.
Answers phone, e-mail, and inquiries to ensure consumer satisfaction by a variety of methods within the established guidelines.
Implements Osprey’s AMG policies with the end user.
Processes claims and returns for consumers.
Provides product feature and benefit information to the consumer.
Assists with the development of standard operating procedures and references them as needed to complete quality, efficient, and accurate work.
Masters the software programs used by the Customer Service Team
Is a product expert and knows Legacy, current and upcoming product and their feature differences.
Communicates with consistency and clarity with internal and external customers.
Skills needed to be successful in this role :
Experience with Bluetooth, App, and Wi-Fi connectivity devices
Excellent interpersonal skills
Ability to understand and follow oral and written instructions
Minimum Requirements :
High School Graduate or equivalent
1 years customer service experience
Authorized to work in the United States
Preferred Qualifications :
Call center experience
In Colorado, the standard base pay range for this role is $15.65 - $23.48 hourly. This base pay range is specific to Colorado and may not apply to other locations.
Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance.
The range listed is just one component of the total compensation package for employees.
Benefits : Salary Bonus , Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.
Last updated : 2024-05-21
Full Time
Skilled Nursing Services & Residential Care
$38k-48k (estimate)
05/22/2024
08/19/2024
helenoftroy.com
MARLBOROUGH, MA
1,000 - 3,000
1968
Public
JON KOSHEFF
$500M - $1B
Skilled Nursing Services & Residential Care
Helen of Troy is a provider of consumer services such as personal care and retail.
The job skills required for Consumer service representative include Customer Service, Call Center, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Consumer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Consumer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Consumer service representative positions, which can be used as a reference in future career path planning. As a Consumer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Consumer service representative. You can explore the career advancement for a Consumer service representative below and select your interested title to get hiring information.