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TrueCommerce is seeking an Integration Support Specialist who has experience with Sage integrations. The Customer Support department at TrueCommerce offers support to customers using various software platforms including ERP and financial systems that integrate with our offerings and technologies.

The Integration Support Specialist offers frontline support to those customers to resolve what may be complex, business impacting problems.

The role of the Integration Support Specialist position is to ensure that all issues are resolved in a timely and accurate manner while leveraging internal tools and co-supporting resources.

As a Level I Integration Support Specialist for Sage, you will :

Troubleshoot & resolve complex customer issues including ERP, system, mapping, data and environmental issues. Communicates and fields task / ticket status and issues to client and coworkers via email, phone and chat.

NetSuite)Ability to collaborate with all levels of management, coworkers, clients, trading partners and warehouse personnel to resolve EDI issues.

Works directly with existing clients and trading partners and provides production support to troubleshoot and diagnose customer issues.

Obtains feedback on an ongoing basis while developing solutions for clients to ensure that TrueCommerce meets, and exceeds, the client’s needs and expectations.

Provides recommendations and support to clients and internal teams on integrated solutions. Support and collaborate with other internal departments to ensure customer issues are resolved.

Remaining ahead of new technologies as needed to successfully support internal and external customersEnsure customer satisfaction through efficient, effective diagnosis and resolution of customer questions and problems.

Research and coordinate resolution for integration or mapping issues with the respective teams.Document all client interactions and resolutions within internal ticketing systems

Requirements for Success :

• 1-2 years in a software support, client services, help desk or call center environment
• Customer service experience in a technical or non-technical capacity
• ERP experience (Sage -100, 300, 500,X3, and Intacct)
• Experience with XML and flat file formats
• Experience with FTP, SFTP, AS2, VANs
• EDI Experience preferred
• Knowledge of SQL or other scripting languages

Education :

Associate degree in IS / IT / CIS or related preferred. Will consider work experience in lieu of degree.

Who is TrueCommerce?

Last updated : 2024-07-07