Job Title: General Manager

Reports to: Operations Specialist

Supervise: Assistant Manager/**Shift Lead / Barista Trainee / Junior Barista / Senior Barista**

CHAGEE (pronounced CHAH-jee) is a modern tea house with over 4,500 locations globally.

Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

Manager Responsibilities:

• People Management

  • Ensure the team is able to deliver high-quality and excellent customer service

  • Ensure the team is able to deliver consistent product quality

  • Make sure all store level operation tools are used and followed to operational standards

  • Train and manage training progress of new Tea Barista Trainee in store

  • Coach and correct Shift Leads & Baristas by conducting On-Job-Training (OJT)

  • Plan store schedule, to assign team member to specific shifts and duties. Monitor staff’s attendance and punctuality

  • Manage all staff issues including staff discipline and performance reviews

  • Supervise and ensure upselling/suggestive selling is practiced at all times and ensure each order is served to standard

  • Handle customer feedback properly and coach team members on creating solutions and remedies

  • Responsible for store cash handling matters based on rules and regulations set forth by company

• Stores Sales Performance

  • Set and manage sales performance goals

  • Assist in marketing & promotional activities

• Inventory Management

  • Ensure store inventory is arranged and managed properly

  • Forecast Inventory usage and delivery

  • Order necessary inventory when supplies are low

  • Work and manage all vendor relationships

The Ideal Candidate will:

• Love tea!

• Be a Team Leader

• Have excellent communications skills

• Be a fast learner and enjoy working in a fast paced environment

• Have the ability to work on the weekends and holidays

• Work well as part of a team with strong work ethics

• Have prior Management and Barista experience

• Be willing to learn other responsibilities and ad-hoc assignments

• Be available to participate in company’s training when necessary.

Benefits:

• Pay:$25.00/hour tips

• Employee discount

• Flexible schedule

• Paid training

• Health Insurance

Experience You Will Need:

• Barista experience: 2 years (preferred)

• Supervision experience: 2 years (preferred)

• Food Safety Certification Needed (Company can assist)

• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

  Essential Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department

• May involve reaching, crouching, kneeling and stooping

• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

• Frequently lift/move up to 25lbs

Shift: Full-Time

Day Shift

Night Shift

Weekends

Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary!

Requirements

Skills

• restaurant
• barista
• People Management

Languages

• English

Characteristics

Type of Contract

Full time

Salary

US$25.00 an hour