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Do you want to join an organization that invests in you as a(an) Tech Analyst? At HCA Florida University Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
HCA Florida University Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Tech Analyst like you to be a part of our team.
The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.
The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.
Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
Logs and tracks problems; reviews problem tracking databases
Performs facility-based moves, adds, and changes (MACs), as needed
Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
Aids and trains users on division and facility technology
Performs preventative maintenance
Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
EDUCATION • Bachelor’s degree in information systems or healthcare related field is preferred
EXPERIENCE • Must have one year IT experience
CERTIFICATE/LICENSE • Basic certification in A and Microsoft Products is preferred; education and/or experience may be substituted for A certification
ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20 states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Tech Analyst opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full Time
$63k-78k (estimate)
06/08/2024
08/07/2024
The job skills required for Tech Analyst include Customer Service, Customer Support, Computer Systems, Technical Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Tech Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Tech Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Tech Analyst positions, which can be used as a reference in future career path planning. As a Tech Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tech Analyst. You can explore the career advancement for a Tech Analyst below and select your interested title to get hiring information.