Pay range: $44,654 - $71,893

This vacancy is in the Planning & Sustainability department.

Essential Functions:

Receives and responds to citizen inquiries, concerns, requests, problems, and complaints; actively listens to callers and visitors; conveys understanding and willingness to resolve issues; promotes and establishes goodwill; exercises tact and discretion; remains composed with rude or irate constituents; addresses or routes concerns based on knowledge of County services; provides information and assistance; and follows-up with citizens. 

Assists citizens with resolution of problems and complaints; communicates with County departments to identify, research, and resolve issues; connects constituents with resources, referrals, and support; and refers complex or sensitive problems to appropriate staff for resolution. 

Attends community or homeowner meetings; represents County; makes presentations; answers questions; provides information; and advises appropriate staff of issues and concerns. 

Prepares correspondence, emails, and written replies; composes, proofreads, and edits letters, emails and other responses to constituent questions and concerns; and sends replies to constituents. 

Maintains outreach records and files; compiles and tracks data related to inquiries and complaints and the disposition thereof; maintains notes and records to facilitate follow-up and problem resolution; and prepares related reports.