Wilen is driven by industry-leading agency services and cutting-edge direct mail production. We provide strategic direct marketing solutions for national brands, leveraging innovative variable data technology, to turn concepts into finished digital and physical products, all in one seamless process.

We are currently seeking an experienced IT Helpdesk Specialist to join our team. In this role you will be responsible for providing technical assistance and support to end-users, ensuring the smooth operation of computer systems, software applications, and related IT equipment.

Responsibilities

• Provide timely and effective technical support to end-users by diagnosing and resolving hardware, software, network, and other IT-related issues. This includes troubleshooting problems, identifying root causes, and implementing appropriate solutions
• Monitor and manage the IT help desk ticketing system, ensuring that all support requests are properly documented, tracked, and resolved within a
  reasonable time
• Offer guidance and training to users on software applications, hardware usage, and general IT best practices to improve their understanding and proficiency
• Assist with the installation, configuration, and deployment of software applications and hardware components
• Regularly perform system maintenance tasks such as updates, patches, and system optimizations to ensure peak performance and security
• Collaborate with network administrators to troubleshoot and resolve network-related issues, ensuring network connectivity and overall stability
• Implement and maintain security protocols to protect sensitive data and systems from unauthorized access or cyber threats
• Create and maintain documentation for IT procedures, troubleshooting guides, and knowledge base articles to aid both support staff and end users

Requirements

• A Degree or diploma in Information Systems or related discipline or equivalent education and work experience.
• Strong knowledge of computer hardware, operating systems, software applications, and basic networking concepts
• Excellent problem solving and analytical abilities to diagnose and resolve technical issues efficiently
• Willingness to learn and adapt to new technologies, tools, and procedures in the ever-evolving IT landscape

• Strong written and verbal communication skills

We’d love to hear your story and learn how your talents and experiences will enhance our team. You can find out more about us at wilengroup.com. To apply for the IT Helpdesk Specialist position, please submit your resume and cover letter. This is a full-time position. We are an equal opportunity employer and a drug-free workplace. E-Verify.
Wilen offers a variety of benefits to eligible employees, including health insurance coverage (Medical, Dental, Vision), paid holiday, paid time off (PTO), 401(k), and many others.