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Description
This position is responsible for overseeing the daily operations of the Help Desk team, ensuring efficient and effective technical support to all end users. This role involves managing a team of support technicians, resolving escalated issues, optimizing workflows, and maintaining high service standards. The position oversees staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans. The position will also contribute to escalated problem resolution by giving in-person, hands-on support to end-users when necessary.
Essential Functions:
Requirements
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 50 pounds.
Full Time
Banking
$108k-138k (estimate)
07/13/2024
09/13/2024
doverfcu.com
DOVER, DE
25 - 50
1958
CHAZ RZEWNICKI
$10M - $50M
Banking
The Dover Federal Way: Members are our priority. Excellence is our past, present, and future. Dover Federal Credit Union is the 2010 Winner of the Central Delaware Chamber of Commerce Presidents Award for Excellence. For more than 50 years, you've come first, with products, knowledge and personalized services to achieve your dreams. Making your dreams come true is the Dover Federal Way and we are here for YOU, every step of the way.
The job skills required for IT SUPPORT MANAGER include Problem Solving, Technical Support, Initiative, Computer Science, Help Desk, etc. Having related job skills and expertise will give you an advantage when applying to be an IT SUPPORT MANAGER. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT SUPPORT MANAGER. Select any job title you are interested in and start to search job requirements.