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Tesla
Tesla
Draper, UT | Full Time
$40k-50k (estimate)
2 Months Ago
Vive Financial
Draper, UT | Full Time
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Vive Financial
Draper, UT | Full Time
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Vive Financial
Draper, UT | Full Time
$36k-45k (estimate)
4 Months Ago
Customer Support Specialist
Tesla
Tesla Draper, UT
$40k-50k (estimate)
Full Time | Retail 2 Months Ago
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Tesla is Hiring a Customer Support Specialist Near Draper, UT

What To ExpectTesla is looking for a Tesla Support Specialist to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment.
What You'll Do
  • Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
  • Review and assess customer concerns for possible troubleshooting and remote diagnostics
  • Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
  • Provide an exceptional experience to our customers on a day to day basis
  • Accurately record issues and data into CRM / Vehicle Support SystemWhat You'll Bring
  • Minimum 2 years of relevant work experience
  • Excellent written and oral communications skills with exceptional customer service skills
  • Flexibility to work 8 hour shift during business hours (Hours of operation: 5 AM – 10 PM Mon.-Fri. & 5 AM – 6 PM on Saturday)
  • Proficient with MS Windows, Office, and Outlook and ability to effectively navigate web browsers and multiple internal systems
  • Ability to follow oral and written instructions with attention to detail
  • Establish and maintain positive, cooperative, working relationships with ability to work in a team-based environment and achieve common goals
  • Effectively handle multiple priorities, organize workload, and meet deadlinesBenefitsCompensation and BenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program, Tesla
  • Job Summary

    JOB TYPE

    Full Time

    INDUSTRY

    Retail

    SALARY

    $40k-50k (estimate)

    POST DATE

    04/06/2023

    EXPIRATION DATE

    07/04/2024

    WEBSITE

    tesla.com

    HEADQUARTERS

    BRENTWOOD, TN

    SIZE

    >50,000

    FOUNDED

    2003

    TYPE

    Private

    CEO

    SOURABH BIYANI

    REVENUE

    $10B - $50B

    INDUSTRY

    Retail

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    The job skills required for Customer Support Specialist include Customer Service, Call Center, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.

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    The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.

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    If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

    Step 1: Understand the job description and responsibilities of an Accountant.

    Quotes from people on Customer Support Specialist job description and responsibilities

    To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

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    They are also responsible for conducting surveys on the products or services and communicating customer feedback.

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    A Customer Support Specialist will also replace products or process payment refunds as needed.

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    They help customers with their queries and complaints.

    02/18/2022: Richland, WA

    Listen to customer complaints and provide adequate solutions for their problem via phone or email.

    02/14/2022: San Diego, CA

    Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

    Career tips from people on Customer Support Specialist jobs

    Communication skills come as pretty much as a given, concerning customer support.

    02/15/2022: Troy, NY

    Make Connections and Give Compliments.

    01/07/2022: Lompoc, CA

    Ensure that customers understand the resolution and provide on-going education to customers.

    01/11/2022: Spokane, WA

    Compile and analyze customer requirements to give the best advice and resolve their query.

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    Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

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    Step 3: View the best colleges and universities for Customer Support Specialist.

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