Job Title : Help Desk TechnicianJob Location : Draper Utah 84020Onsite Requirements : High School Diploma (AS Degree is preferred) Hardware / Software Troubleshooting (Including OS's and applications) Basic Networking (A Huge Plus)Job Description : Responsibilities : Respond to client and employee technical support requests via phone, email, or in-personTroubleshoot and resolve technical issues related to hardware, software, and network connectivityEscalate complex issues to senior technical staff as necessaryInstall, configure, and maintain hardware and software on desktops, laptops, and mobile devicesProvide basic training and support to clients and employees on commonly used software applicationsMaintain accurate documentation of technical support requests and resolutionsCollaborate with other technical staff to identify and implement process improvementsParticipate in after-hours on-call support rotation as requiredRequirements : High school diploma or equivalent;

technical certifications or associate's degree in a related field preferredProven experience in a technical support roleStrong understanding of computer hardware and software, including operating systems and applicationsFamiliarity with basic networking concepts and protocolsExcellent communication skills, both written and verbalStrong problem-solving and analytical skillsAbility to work independently and as part of a teamWillingness to work flexible hours as needed, including evenings and weekendsCustomer service-oriented attitudePhysical Demands : The Help Desk Technician may be required to lift to 50 pounds and stand or sit for extended periods of time.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.

Last updated : 2024-06-25