17 Jobs in Dunwoody, GA
VYNE is Hiring a Customer Support Representative Near Dunwoody, GA
Organizational Relationship: Reports to Director of Payer Solutions
Job Family: Clearinghouse Customer Success
Managerial Responsibilities: None
Classification: Non-Exempt / Full-Time
General SummaryThe Client Support Associate is responsible for providing world-class service and support to VYNE Payor and provider clients from initial implementation of new clients to first-level ongoing operational support, resulting in timely implementations and a high degree of client satisfaction for clients of Vyne.
Duties & ResponsibilitiesClient Implementations:
- Develop and maintain detailed implementation documentation and materials.
- Develop detailed plans for implementations based on requirements defined in executed agreements.
- Coordinate cross functional resources during all phases of implementation.
- Monitor all phases of implementations ensuring all requirements are met within defined time frames and budget requirements.
- Maintain appropriate level of communication with internal and external implementation teams.
- Perform risk assessments for all implementations. Monitor for and mitigate risks appropriately.
- Maximize revenue opportunities through delivery of implementations in a timely manner.
- Manage several standard implementations simultaneously and assist with more complex implementations.
- Perform basic (i.e., Tier I), direct support functions related to payor and provider operations; escalate issues to Senior Client Support Associates, as necessary.
- Demonstrate use and functionality of VYNE products and services.
- Provide training and education on VYNE products and services to client staff.
- Track and analyze payor transactions to identify patterns, trends and issues.
- Research and resolve transaction delivery, quality and process issues.
- Maintain accurate Payor documentation, requirements for all VYNE products
- Track esMD transmissions
- Verify contractor pickup of transmissions
- Reach out to offices that are experiencing transmission errors
- Reach out to contractors on behalf of providers experiencing transmission or delivery problems
- Contribute to the accomplishment of Key Performance Indicators within the department.
- Maintain working knowledge of and familiarity with VYNE products and services sufficient to perform duties.
- Maintain working knowledge of payor and provider business processes sufficient to understand and service clients.
- Provide assistance and education to internal staff.
- Serve as the escalation point through which all product issues must be reviewed and presented to the Development (Level III) resources.
- Maintain and update information in the VYNE system(s) and Knowledge Base regarding contacts, support episodes and communications as appropriate.
- Ensure that manuals and documentation for VYNE products and services are accurate.
- Document all communications with accurate, complete notes, following documentation procedures.
- Actively participate as a positive team player within the department and company.
- Consistently demonstrate the core values of VYNE.
- Other duties as assigned
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Security Role / Responsibility
- Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis.
- Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes.
- Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts.
- Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications.
- Bachelor’s degree in Business, MIS or related file or minimum of three years related job experience.
- A minimum of 2 years of technical support experience.
- Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
- High level of integrity and dependability with a strong sense of urgency and results-orientation.
- Ability to work with limited direction.
- Problem solving and consultative skills required.
- Demonstrated ability to manage multiple projects simultaneously.
- Excellent written and verbal communications skills and time management skills.
- Developing presentation and meeting skills.
- Proficient in Office/Google Suite products.
Job Summary
Other
Ancillary Healthcare
$39k-49k (estimate)
06/02/2024
06/28/2024
vynecorp.com
ATLANTA, GA
25 - 50
2019
LINDY H BENTON
<$5M
Ancillary Healthcare
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The job skills required for Customer Support Representative include Problem Solving, Products and Services, Verbal Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
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Be as polite as possible when talking to clients over the phone.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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