1 Job in Dyer, TN
Tennessee Department of Human Services is Hiring an ELIGIBILITY COUNSELOR 1* -06042024-58426 Near Dyer, TN
Closing Date/Time 06/10/2024 11:59PM Central Time
Salary (Monthly) $3,150.00 - $3,942.00
Salary (Annually) $37,800.00 - $47,304.00
Job Type Full-Time
City, State Location Dyersburg, Tennessee
Department Human Services
LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, DYER COUNTYFor more information, visit the link below:https://www.tn.gov/content/dam/tn/human-services/documents/HRC0010599_EC1_Dyer_06102024.pdfThis is an on-site positionQualificationsEducation and experience: Bachelor's degree.
Substitution of Experience for Education: Qualifying full-time professional eligibility determination experience and/or a combination of para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services may be substituted for the required education on a year-for-year basis.
OR
Two years of full-time para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services.
Necessary Special Qualifications: Applicants for this class must:
- Complete a criminal history disclosure form in a manner approved by the appointing authority
- Agree to release all records involving their criminal history to the appointing authority
- Supply a fingerprint sample prescribed by the TBI based criminal history records clerk
- An applicant appointed to this classification will be reclassified to an Eligibility Counselor 2 after successful completion of a mandatory one-year training period; `unacceptable' or `needs improvement' performance ratings during the training period will result in automatic demotion or termination.
- Learns to manage a workload of initial and on-going eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria in accordance with
- Federal and State requirements through independently conducting probing interviews with customers by phone or in person.
- Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility through direct customer engagement via phone or in person to customers applying for and receiving benefits.
- Learns to calculate monthly income and expenses to ensure accurate budgeting.
- Learns to document information regarding verifications requested/received, benefits and services provided, and other case-related activity using a computerized case record and/or paper case files.
- Learns to verify accuracy of information and verifications provided by customer to ensure receipt of benefits to which they are entitled.
- Learns to input, review, and utilize data from multiple electronic systems while maintaining confidentiality of customer data.
- Learns to assist customers with the application process and scheduling appointments.
- Learns to review and interpret program policy and explain eligibility and ongoing responsibilities for programs/services to ensure customer understanding.
- Learns to assess customer¿s strengths and consider their goals, desired outcomes, work activities, and supportive services to aid in self-sufficiency.
- May learn to develop an individualized and mutually agreed upon plan for employment and/or training to meet customer¿s needs and promote self-sufficiency and review, plan, monitor and evaluate family¿s needs, activities, and progress.
- Learns to develop and maintain partnerships with vendors and outside organizations to obtain information, promote programs and identify available services and benefits to effectively meet customer needs and promote self-sufficiency.
- Learns to identify benefits and services that may be available to customers within the Department or from external sources and makes referrals as appropriate.
- Competent in understanding others while demonstrating an advanced ability to emphasize with others, maintaining composure, and acting with integrity and trust.
- Knowledgeable in basic mathematics.
- Skilled in active listening and learning and being organized and adaptable.
- Skilled in making quality decisions and solving complex problems.
- Ability to work independently and meet deadlines and departmental goals.
- Ability to use inductive and deductive reasoning and be objective and resourceful.
- Ability to use Microsoft Office products, type efficiently, and use oral and written communication effectively with sensitivity to problems.
- General office equipment
- Computer/laptop/tablet
- Multifunctional Printer (print/scan/fax/copy)
Job Summary
Full Time
$36k-47k (estimate)
06/06/2024
07/04/2024
The job skills required for ELIGIBILITY COUNSELOR 1* -06042024-58426 include Case Management, Confidentiality, Written Communication, Microsoft Office, Economics, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be an ELIGIBILITY COUNSELOR 1* -06042024-58426. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by ELIGIBILITY COUNSELOR 1* -06042024-58426. Select any job title you are interested in and start to search job requirements.
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