3 Jobs in East Lansing, MI
Conduent is Hiring a Call center Agent Near East Lansing, MI
- Performs business support or technical work, using data organizing and coordination skills.
- Inbound and outbound calls.
- Use multiple computerized systems and multi-tasking.
- Inform callers about services available for resolutions promptly.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
- Expands skills within an analytical or operational process.
- High school diploma, must be 18 years of age.
- undergo a Background and fingerprinting.
- 2- years experience in call center and customer service.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.
- Has developed skillset in a range of processes, procedures, and systems.
- Supports the achievement of company goals by integrating teams for the best outcome.
- Impacts a team through the quality of services and information provided.
- Follows standardized procedures and practices and receives moderate supervision and guidance.
- Has no supervisory responsibilities.
- Manages own workload.
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
- Exchanges information and ideas effectively.
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized and communicated in a warm empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards.
Job Summary
Full Time
Commercial Real Estate Brokerage & Management
$35k-46k (estimate)
06/20/2024
08/02/2024
conduent.com
KENSINGTON, CA
>50,000
2017
Public
JENNIFER M SIEGEL
$3B - $5B
Commercial Real Estate Brokerage & Management
Related Companies
About Conduent
Conduent is a provider of Business Process Services to government, healthcare, energy, automotive, aerospace and defense sectors.
The job skills required for Call center Agent include Call Center, Problem Solving, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center Agent positions, which can be used as a reference in future career path planning. As a Call center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center Agent. You can explore the career advancement for a Call center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
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Call center agents need a cache of polite phrases to use when talking with customers.
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Call center agents not only listen to customer complaints, but they also process requests.
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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
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Manage difficult customer situations and transfer calls to appropriate persons when necessary.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
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They are currently hiring for work at home call center agent positions.
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Learn to deal with angry customers.
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Problem-Solving and Flexibility.
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Use a Calm Soothing Tone of Voice.
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Step 3: View the best colleges and universities for Call Center Agent.
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