4 Jobs in East Syracuse, NY
The Garam Group is Hiring an IT Help Desk Technician Near East Syracuse, NY
At The Garam Group, we believe happy employees lead to happy clients. This is why our driving principles are to provide a fun and dynamic work environment where customer service is job number one and why we only hire the most talented people in the industry.
While we have a wide array of backgrounds and work experience, everyone at The Garam Group shares one common trait - a passion for creating that "WOW!" experience for our clients. If you possess a fierce commitment to customer support and have a work ethic to match, we believe we have an environment in which you will thrive.
Become part of a team built on:Integrity - Doing the right thing even when no one is watching.
Dedication - Taking ownership and seeing things through to completion.
Positive Attitude - Approaching every situation with an optimistic attitude.
Team Oriented - Always working together for the betterment of each individual and the organization.
Fun - Taking ourselves less seriously and laughing often.Position:As a Helpdesk Engineer you will be a member of a team that fields incoming support requests, manages ticket queues and works with clients over the phone to provide outstanding technical support.
Duties:This position will include the following duties at a minimum:
- Manage tickets using our ticketing system (Autotask)
- Manage endpoints using AEM (Autotask Endpoint Management)
- Remote support
- Monitoring
- Reporting
- Backup monitoring
- Workstation & laptop builds
- New phone configurations
- Phone deployment assistance
- Antivirus system management
- Behind the scenes work for clients
- On-site support for large office moves / configurations
- On call rotation
- A "Customer First" philosophy and mindset. If you don't like serving people and cheerfully solving their problems, this is probably not the job for you
- The ability to be punctual. Someone who believes that early is on time and on time is late
- The unusual ability to be obsessively detail oriented
- The ability to cheerfully take ownership of any problem
- The ability to design and execute a plan
- The desire to have a professional and polished image
- The ability to write and speak clearly and to be able to explain complex topics simply
- The discipline to maintain strong documentation.
- NOT be a job hopper. We are looking to invest in you and have a long term successful relationship for BOTH of us
- Have a good reliable vehicle
- Compensation is dependent upon experience and is higher than market standards.
- Certifications are nice but experience reigns supreme
- You won't have to leave us to get ahead. Our high performers stick with us and grow with us.
- We have fun and believe in providing a great work environment for our people
- If you don't have much practical experience, if you aren't fun to be around, if you can't stand up to pressure, if you are not looking for a long-term thing, then you probably should not accept an interview.
- Compensation is dependent upon experience and is higher than market standards.
- Certifications are nice but experience reigns supreme
- You won't have to leave us to get ahead. Our high performers stick with us and grow with us.
- We have fun and believe in providing a great work environment for our people
- If you don't have much practical experience, if you aren't fun to be around, if you can't stand up to pressure, if you are not looking for a long-term thing, then you probably should not accept an interview.
Benefits
- Employer provides the following benefits
- Health Insurance
- Dental Insurance
- Long-term disability insurance
- Retirement account
Job Summary
Full Time
Specialty Trade in Construction
$47k-58k (estimate)
06/10/2023
09/30/2024
garamcollective.com
DAESA-DONG, DAEJEON
25 - 50
2002
YUNG MAN KIM
$5M - $10M
Specialty Trade in Construction
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The job skills required for IT Help Desk Technician include Customer Service, Technical Support, Customer Support, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Help Desk Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for IT Help Desk Technician.
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