Job Opportunity at Air China North America Headquarters

A. Position: Customer Service Specialist

· Job Type: Full-time

· Location: El Segundo, CA

B. Job Description/Responsibilities:

· Provide support to corporate clients and major agents of Air China.

· Responsible for monitoring service quality in the North America region, optimizing SOP (Standard Operating Procedure).

· Monitor customer service quality indicators, analyze data, and propose improvement suggestions.

· Communicate with customers via phone, email and live chat, handle complaints, and provide customer service support.

· Collaborate with team members to ensure efficient workflow and customer satisfaction.

· Track and record customer feedback to ensure timely and satisfactory solutions.

C. Job Requirements:

· Associate degree or above, proficient in both English and Chinese (listening, speaking, reading, and writing).

· Excellent communication skills, adept at listening and problem-solving.

· Strong service orientation and expressive abilities.

· Proficient in using office software for formal writing and chart analysis (such as Excel, Word, PowerPoint, etc.).

· Ability to handle strong work pressure, maintain professionalism in a fast-paced environment.

· Working hours will include weekends, holidays, morning, and evening shifts.

· Legally eligible to work in the United States without future sponsorship.

D. Employee Benefits:

· Competitive salary and bonus, career advancement

· 100% company paid medical insurance

· Voluntary dental, vision, life, critical illness, and accidental insurance.

· 401k options

· Travel benefits

· Paid vacation, paid holidays & sick leaves

E. Application Process:

Please send your resumes to hr@airchina.us

F. Interview Considerations:

Qualified applicants will undergo English and Chinese interviews, providing an opportunity to show your language proficiency and suitability for the position.

*AIR CHINA LIMITED is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non-discrimination policy applies to all aspects of employment.

中国国际航空公司北美地区总部

诚聘客户服务专员（全职）

A. 职位: 客户服务专员

· 工作类型: 全职

· 工作地点: El Segundo, CA

B. 工作内容及职责：

· 为国航企业客户与重要代理人提供服务支持；

· 负责国航北美地区服务质量监控，优化服务流程；

· 监控客户服务质量指标，分析数据并提出改进建议；

· 通过电话、电子邮件及在线交互等多种渠道，解决问题、处理投诉并提供专业支持；

· 协助团队成员，确保高效的工作流程和客户关系管理；

· 跟踪并记录客户的反馈和需求，及时处理问题并提供满意的解决方案。

C. 岗位要求:

· 大专或以上学历，中、英文听说读写熟练；

· 具备出色的沟通技巧，善于倾听和解决问题；

· 具备较强的服务意识和表达能力；

· 熟练运用办公软件撰写正式文书和进行图表分析（如Excel、Word、PowerPoint等）；

· 能够承受工作压力，在快节奏的环境中保持专业和冷静；

· 可接受周末、节假日及早晚轮班；

· 具备在美国合法工作的资格。

D. 员工福利:

· 带薪假期、节假日及病假；

· 公司承担100%的医疗保险；

· 牙齿、眼睛、定期人寿、重大疾病及重大事故的自愿险；

· 401k；

· 免折机票福利；

· 优厚的工资待遇、职业培训以及广阔的职业发展空间。

E. 申请方式：

· 发送简历至hr@airchina.us

F. 面试注意事项：

· 合格的申请者将会进行英语和中文面试，这是展示您语言能力和适合该岗位的机会。