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Service Desk Agent II
Summary :
The Service Desk Agent II is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required.
This role will provide Tier 2 level support, including level 1 escalations for workstations, servers, virtualization, printers, networks, and vendor specific hardware and software.
This position is also responsible for supporting the end user community at the company's locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.
Accountabilities :
Demonstrate excellent verbal and written communication skills.
Qualifications for the Role :
Last updated : 2024-06-22
Full Time
IT Outsourcing & Consulting
$55k-69k (estimate)
05/04/2024
08/15/2024
prosum.com
EL SEGUNDO, CA
100 - 200
1996
RAVI CHATWANI
$10M - $50M
IT Outsourcing & Consulting
Prosum is an award-winning Staffing Solutions provider specializing in Contract, Contract-to-Hire, and Permanent placements in the Information Technology industry. Our seasoned recruitment team brings a unique approach to your staffing needs. In addition to our keen understanding of local market needs, we employ a distinctively personal interview process. We take the time to get to know each candidate, including their expertise, training, goals and individual personality. This human approach allows us to be more flexible, more attentive and, most importantly, to do the right thing. It also mea ...
ns we empower our experts to go beyond cookie-cutter solutions in favor of a tailor-made staff augmentation plan. And that means were more likely to find candidates who will thrive in your organization. We are the link that gets you from where you are now, to where you want to be and beyond.
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The job skills required for Service desk agent include Customer Service, Service Desk, Operating System, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk agent positions, which can be used as a reference in future career path planning. As a Service desk agent, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk agent. You can explore the career advancement for a Service desk agent below and select your interested title to get hiring information.