2 Jobs in Elgin, IL
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Customer Service representative or CSR
$39k-50k (estimate)
Full Time | IT Outsourcing & Consulting
2 Months Ago
eTeam is Hiring a Customer Service representative or CSR Near Elgin, IL
Job Title: Customer Service Associate Location: Elgin, IL Duration: 3 Months (Contract to Permanent/Hire)Description
- WPM > 35 should be checked and confirmed with the candidate.
- Temp to Perm
- Entry Level Customer Service Associate--Call Center.(The Customer Service Associate position is an on-site / in-office role only)
- Hours: 10:30 am - 7pm (Monday-Friday)
- To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.
- Assigns new claims to the appropriate claims handler.
- Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the appropriate system.
- Contacts the customer by telephone, written correspondence and/or the appropriate system regarding documentation required to process a claim, required time frames, and claim status.
- Communicates clearly and professionally with the customer by telephone.
- Makes informed decisions within the parameters of our obligations.
- Handles approximately 40 to 70 inbound calls daily from customers for a variety of queries.
- Ability to type 35 words per minute (WPM).
- Participates in and maintains a quality service culture within the Customer Service Team.
- High school diploma or GED required.
- One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
- Excellent verbal and written communication skills
- PC literate, including Microsoft Office products, Windows environment; as well as a variety of in-house databases.
- Must meet minimum typing requirements (35 WPM).
- Strong organizational skills
- Ability to apply logic to interpret information and make sound decisions.
- Ability to multitask in fast paced environment.
- Ability to work in a team environment and/or independently.
- Ability to meet or exceed Performance Competencies
- Ability to meet all attendance expectations.
- Responsibility and ownership to ensure callers receive the highest possible customer experience.
- Resilience in changing situations.
- A can-do attitude!
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$39k-50k (estimate)
POST DATE
05/31/2024
EXPIRATION DATE
07/24/2024
WEBSITE
eteaminc.com
HEADQUARTERS
SOUTH PLAINFIELD, NJ
SIZE
500 - 1,000
FOUNDED
1999
TYPE
Private
CEO
BIPIN TAHKUR
REVENUE
$50M - $200M
INDUSTRY
IT Outsourcing & Consulting
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About eTeam
eTeam provides industry-specific, SOW-based services, and global contingent workforce managementsolutions.
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