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Job ID Number
R2966
Employment Type
Full time
Worksite Flexibility
Onsite
Job Summary
As a Desktop Support Technician you will perform a variety of general support tasks within an established IT infrastructure.
Job Description
We are looking for a Desktop Support Analyst. This position will be full-time and on-site. This will be 6-12 months with probable extension.
Duties and Responsibilities :
Possess knowledge of Windows 7 / 10, Active Directory, WiFi, IP Networks, Mobile Apps, and MS Office
Demonstrate being a highly motivated and dedicated team player though also capable of working independently
Possess a high sense of responsibility and service orientation, you will be responsive to business needs while ensuring alignment with divisional and corporate standards
Exhibit foundational knowledge of ITIL and practical experience with ITSM processes and tools
Understand web-based solutions that support a sales environment, including CRM systems
Maintain an interest in supporting continuous process improvement
Prove to be naturally flexible, professional, and personable and able to take ownership through to resolution"
Qualifications
Required :
Bachelor's degree in a computer-related field plus minimum 2 years of experience installing and maintaining PC hardware and software in an office environment OR Associate degree in a computer-related field plus minimum 4 years of experience installing and maintaining PC hardware and software in an office environment OR Minimum 5 years of experience installing and maintaining PC hardware and software in an office environment
Ability to work effectively with a wide variety of technical and non-technical associates in a team environment
Solid experience with use of ServiceNow ticketing system tool
Ability to follow standards and procedures, including documentation of processes
Excellent organizational skills and attention to detail
Ability to travel 5%
IT industry-recognized certifications from CompTia, Microsoft, Cisco, or others
Experience in / with : Leading or managing IT projects and Teaching or training
Extensive knowledge of Microsoft Windows operating systems and Microsoft Office Suite, and / or experience troubleshooting hardware and software problems within domain environments, TCP / IP, Printers, Office 365, and wireless networks
Physical Demands :
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Last updated : 2024-06-26
Full Time
Social & Legal Services
$55k-69k (estimate)
06/27/2024
09/23/2024
caiglobal.org
NEW YORK, NY
50 - 100
1979
BARBARA CICATELLI
$10M - $50M
Social & Legal Services
CAI is a global non-profit organization that tackles the toughest issues facing underserved populations today. Since 1979, we have worked to improve the quality of health care and social services delivered to vulnerable populations worldwide. At CAI we develop and deliver a wide range of educational training and technical assistance services to health and social service providers. Our innovative staff help organizations build their capacity to better coordinate their services and more effectively serve their clients. From reproductive health and family planning to HIV/AIDS prevention and subst ...
ance abuse, our mission remains the same -- to use the transformative power of education and research to foster a more aware, healthy, compassionate and equitable world.
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The job skills required for Desktop support specialist include Active Directory, Operating System, Microsoft Office, Desktop Support, Microsoft Windows, Cisco, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support specialist positions, which can be used as a reference in future career path planning. As a Desktop support specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support specialist. You can explore the career advancement for a Desktop support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
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Desktop support specialists maintain computer networks and provide technical help to computer users.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
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Gain experience with operating systems.
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Experience in technical support positions is a plus.
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Practice fixing common computer problems.
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Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.