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Analyst, Quality Assurance
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working remotely in Ohio USA, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You’ll
What You Bring to the Role
What You Can Expect
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Ohio
Full Time
IT Outsourcing & Consulting
$87k-107k (estimate)
06/22/2024
08/21/2024
ttec.com
ORLANDO, FL
>50,000
1982
Public
MICHAEL WEISSEL
$1B - $3B
IT Outsourcing & Consulting
TeleTech is a provider of outsourced revenue management, customer engagement and consulting services.
The job skills required for Analyst, Quality Assurance include Quality Assurance, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be an Analyst, Quality Assurance. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Analyst, Quality Assurance. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Analyst, Quality Assurance positions, which can be used as a reference in future career path planning. As an Analyst, Quality Assurance, it can be promoted into senior positions as an IT Quality Assurance Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Analyst, Quality Assurance. You can explore the career advancement for an Analyst, Quality Assurance below and select your interested title to get hiring information.