You haven't searched anything yet.
Closing Date to Apply: Open Until Filled
Wage: $28.81
Benefits: This link below will provide you with Grant PUD’s benefit that may be available if hired. Different employee types are eligible for different benefits.
Grant PUD — Unified Insurance Program (uip-wa.org)
Grant County PUD will administer a background check as part of the hiring process.
This position provides first level Information Technology (IT) support and help desk services. This position interacts with the utility's computer users to help them effectively use Grant PUD's computing environment. The position participates in the support of the end user computing environment by assisting in procuring, implementing and supporting hardware and software deemed necessary for utility operations.
The position is responsible for incident resolution and implementation of standard IT requests reported to the Grant PUD's Service Desk, and proactive maintenance of the end user computing environment. Responsibilities include initial assessment, triage, research, and resolution of incidents, and fulfillment of new requests for application software products and/or infrastructure usage and access. The Service Desk Specialist is responsible for collecting detailed information about the incident or new request through a conversation with the customer, then utilizing support tools, personal expertise , and fellow team members experience to expediently fulfill the request. The Service Desk Specialist escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team according to defined escalation procedures.
Job Responsibilities
Support initiatives that support the mission, goals, and objectives of Grant PUD's Strategic Plan. Performs work in alignment with identified Key Performance Metrics (KPls).
Perform logging of customer calls/emails to the Service Desk into the trouble ticket application and remediate those trouble tickets.
Perform user account provisioning and maintenance, file server security settings, email distribution group changes, SharePoint support, and password resets.
Resolve problems by using the problem resolution database, team and vendor knowledge, and other electronic documentation such as the IT Software Catalog and IT Knowledgebase.
Reassign issues not resolved to tier 2 and 3 support teams and log the change of assignment.
Responsible for maintaining communication with requester and identified key stakeholders through the life of the incident.
Support users at all utility locations (Ephrata, Moses Lake, Power Production projects, Grand Coulee, Coulee City, Quincy, Royal City, PEC, Quincy Chute) and other locations as needed.
Assist in procuring, installing and maintaining end user hardware and software deemed necessary for operations.
Expected to follow Service Desk policies, procedures, and services.
Become familiar with each team in the IT Department and the capabilities of the individuals and their roles in escalation scenarios.
Process security group membership modification requests from users in accordance with policies, standards and practices.
Provide support on the utility's productivity suite of applications, such as Microsoft Office, SharePoint, Visio, and MS Project.
Other aligned duties as assigned by IT management
Demonstrated commitment to Grant PUD's mission, vision, values, and strategic plans. The incumbent should be familiar with these organizational priorities and behave in a way that aligns with these expectations.
Understand and adhere to compliance requirements for this position that may include laws, regulations, security guidelines, Grant PUD policies & procedures.
Actively participate in all aspects of our safety program, including but not limited to:
Job Requirements
Educational Requirements
Knowledge and Skills
Knowledge of - Grant PUD's overall technology environment, and detailed knowledge of the end user computing environment; principles, concepts and practices of ITIL, IT Service Management (ITSM) and incident response and resolution; personal computer hardware, operating systems and application support; basic understanding of computer networks.
Skills in - friendly presence and helpful attitude; good interpersonal skills and ability to work well with others; excellent oral and written communication skills; ability to provide technical support over the phone; good phone skills, professional demeanor, active listening and presenting clear and concise instruction; problem solving; ability to visualize a problem or situation and think abstractly to solve it; ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations; creativity; thinking around problems and coming up with creative solutions; working with or without direct supervision; ability to follow-through until work is properly completed.
Special Requirements
Must have a valid driver's license for Washington State.
Physical Requirements
Majority of work is performed in a standard office setting. Requires occasional travel to other company locations.
The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas.
Full Time
$50k-62k (estimate)
06/15/2024
06/26/2024
The job skills required for Service Desk Specialist I include Help Desk, Customer Service, IT Support, Technical Support, Service Desk, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Specialist I positions, which can be used as a reference in future career path planning. As a Service Desk Specialist I, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Specialist I. You can explore the career advancement for a Service Desk Specialist I below and select your interested title to get hiring information.