32 Hour Work Week $21.25 per Hour Comprehensive Benefits Paid Time Off Retirement Funding. Are you friendly, team oriented and driven to help others succeed? Looking for a career and not another job? Check out this opening for a Talent Specialist in Delta County!

Specific Job Duties:

• Greet and engage customers within the American Job Center in person or via telecommunications.
• Convey customer service excellence by acknowledging people, smiling, being polite and courteous, showing empathy, offering help, and following up.
• Using the funnel of services, determine the customer’s employment related need(s).
• Assist with access to technology and office equipment, such as computer, internet, printer, copier, fax, phone, UIA phone, video equipment, etc. for career services.
• Provide general career coaching activities such as job search, resume writing, interview preparation, occupational and in-demand job information, referrals for resources, financial aid, etc.
• Provide staff-assisted career services such as workshops, determining program eligibility, career planning, skills assessment, referrals to specific jobs/employers, meaningful assistance with UIA, etc.
• Provide individualized career services such as program enrollment, supportive services, rehabilitative planning and accommodations, development of Individual Employment Plans (IEPs) and case management.
• Plan and coordinate training services to overcome skills gaps, obtain credentials or further other employment-related goals.
• Connect customers to appropriate community resources that will assist in removing barriers to employment.
• Ensure proper documentation of enrollment, participation, exit, and follow-up as directed by program guidelines, policies, and procedures.
• Provide services required under the Workforce Innovation and Opportunity Act (WIOA), Employment Services, PATH, Trade Act, and other workforce development programs.
• Establish relationships with partners that will strengthen services and connect customers to relevant resources.
• Maintain knowledge of current services, high-demand sectors, and job openings.
• Collaborate with team members to connect talent with training and business services for positive customer outcomes.
• Work with others for career awareness activities, job fairs, talent tours and other Workforce Services’ outreach, activities, and events.

This is a role for someone who enjoys helping others.

Education / Qualification Preferences:

• Some post-secondary education preferred.
• Strong interpersonal skills and ability to communicate professionaly.
• High attention to detail, data entry expertise.
• Proficient with Microsoft Office and other standard Applications.
• Demonstrated writing, proofreading and grammar skills.
• Empathy and impeccable integrity.

Status: Non-exempt, regular, full-time.

Expected Hours of Work: Normal office hours (8-5), occasional evening hours.

Travel Requirements: Occasional travel may be required.

Job Type: Full-time

Pay: From $21.50 per hour

Expected hours: 32 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Writing skills: 1 year (Required)
• Communication skills: 1 year (Required)
• Microsoft Office: 2 years (Required)

Ability to Relocate:

• Escanaba, MI 49829: Relocate before starting work (Required)

Work Location: In person