102 Jobs in FORT WAYNE, IN
Midwest America Federal Credit Union is Hiring a Call Center Representative (Work/Life/Balance) Near Fort Wayne, IN
Location: Non-remote, Onsite, Fort Wayne, IN
Contact Center Representative (CCR) Job Summary:
For over 80 years, MidWest America Federal Credit Union has been providing financial solutions for personal and business banking. Our mission statement is "We are committed to providing competitive, quality services for our members’ financial success."
The Contact Center Representative is responsible for providing courteous, efficient, and accurate member service in a fast-paced contact center environment. Fulfill member's requests via inbound/outbound calls. Be able to determine appropriate products and services for our Credit Union members, while continuing to honor our mission statement. Independent work, with assistance from the Contact Center team when needed.
Essential Elements of the Contact Center Representative:
- Maintain a positive and professional image of self and the Credit Union.
- Provide accurate, timely, and courteous service to our members in processing transactions efficiently.
- Assist members with all aspects of their account needs to build trust and rapport.
- Maintain confidentiality and adhere to proper security measures of the Credit Union.
- Aggressively seek out and act on all sales opportunities.
- Manage phone systems, transaction processing, IRAs, Certificates of Deposits, and new account documentation.
- Able to work well under time constraints while producing accurate and error free work.
- Responsible for individual phone agent production goals and Credit Union sales goals.
- Assist members with transactions on our Interactive Teller Machines (ITM’s).
- Process Secured Messaging Emails sent on our digital banking platform.
- Assist members with credit card applications and questions. *Additional incentive pay available based off promotions & performance
Benefits:
401(k)
401(k) matching
Dental insurance
Paid Short & Long-Term Disability insurance
Health insurance
Paid life insurance
Paid time off
16 hours of paid volunteer time
Tuition reimbursement
Paid vision insurance
Loan rate discounts
Identity Theft Protection
Paid holidays (Federal holidays observed)
No nights/no weekends
Personal Time
Competitive pay
Comprehensive training provided by a dedicated training staff and Contact Center team member.
MidWest America Federal Credit Union is an Equal Opportunity Employer.
Job Summary
Full Time
$42k-53k (estimate)
06/22/2024
08/24/2024
mwafcu.org
Fort Wayne, IN
200 - 500
Related Companies
The job skills required for Call Center Representative (Work/Life/Balance) include Products and Services, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative (Work/Life/Balance). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative (Work/Life/Balance). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative (Work/Life/Balance) positions, which can be used as a reference in future career path planning. As a Call Center Representative (Work/Life/Balance), it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative (Work/Life/Balance). You can explore the career advancement for a Call Center Representative (Work/Life/Balance) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
Similar Jobs
Popular Articles
