At Williamson Medical Center, our employees are smart, talented, compassionate, dedicated, and an overall joy to be around. We’re certainly blessed to have the best of the best working here from the cafeteria to the operating room. We know you would be the perfect addition to our team!

Job Summary:
This position provides support to Bone and Joint Institute of Tennessee by setting patient appointments, front desk patient registration, patient check out, maintaining records and providing customer service. 

Formal Education / Training:
High School graduate or equivalent.

Workplace Experience:
At least one year medical office experience and ability to communicate well

Equipment and Skills Training:
Competent in the use of computers, printers, facsimile machines, copy machines, business phones, document scanners and other office equipment and supplies.

Physical Environment:
Office environment.

Physical Effort:
Must be able to sit, stand, communicate in English, both verbally and in written form, squat, reach overhead, and operate a computer/keyboard and heard instruction as appropriate.

Key Results:
1. Schedules appointments appropriately and follows scheduling instructions in EMR.
2. Maintains current patient information and confirms and updates demographics.
3. Provide patients with necessary paperwork and HIPAA information to maintain compliance.
4. Maintains adequate front office supplies, ensures supply purchases are cost-effective and within budget.
5. Enters necessary IT/Maintenance orders accurately and in timely fashion.
6. Responsible for gathering daily deposits from all necessary departments.
7. Assists in new hire onboarding and training; assists co-workers during downtime. 
8. Ensures adequate coverage for reception area when team members are out.
9. Works closely with Office Coordinator/Director to identify and recommend solutions for front office issues/problems; attends 75% of all staff/departmental meetings. 
10. Oversees check-in/out and able to answer questions regarding scheduling, co-pays, Phreesia, insurance, and Healthspaces as needed.
11. Maintains open line of communication with all staff members; interacts with staff/patients in a professional and constructive manner regarding directions, scheduling, messages, workflow changes and necessary corrections.
12. Maintains work areas and personal appearance in a way that reflects professionalism, orderliness, cleanliness and safety.Williamson Medical Center is an equal-opportunity employer and a drug-free workplace.