Night Audit Job Description

PERSONAL QUALIFICATIONS:

• Be honest and reliable.
• Be ready to begin work at the specified time.
• Be well groomed and aware of personal hygiene; adhere to dress code policy as mentioned in policy handbook.
• Be courteous and sincere at all times. Understand what is meant by “good customer service.” You will be efficient, courteous, and provide high quality service in a clean and organized environment.
• Handle, understand and respond to customer complaints. Be calm and come to an agreeable solution. Seek assistance from management if necessary.
• Follow training guidelines by using good judgment and common sense.
• Communicate and work well with supervisor and hotel employees.
• Keep work area, equipment, and lobby clean and orderly. You are responsible for the cleanliness and orderliness of your work area and equipment.
• Keep all business confidential both on and off duty.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Provide a First-Rate Guest Experience.
• Provide information to guests about hotel policies, services and amenities.
• Respond to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
• Selling and upselling rooms to “walk-in” guests.
• Partner with the sales department to ensure knowledge of key accounts and groups, along with tracking the company information.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Closing, balancing and making necessary corrections to guest accounts.
• Counting and balancing cash, credit cards and direct bill accounts.
• Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.
• Completing various computer audit reports.
• Performing all the duties as outlined in the training manual.
• Listening for or anticipating and responding to guest complaints.
• Operating hotel switchboard (PBX). Use established greeting when answering the phone or meeting guests in person. Speak with an attitude of warmth and friendliness. Find a way to say "yes" to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.
• Cleaning the front desk and lobby area.
• Maintaining daily logs.
• Balancing shift work and cash drawers.
• You are a part of the property’s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.
• Requires standing for long periods of time and being able to reach approximately 48 inches in height.
• At times, may be responsible to clean guest rooms.

Job Type: Full-time

Salary: based on experience

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person