Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Process payments and maintain accurate records
- Run night audit reports and do balance checks

- Prepare breakfast for the morning shift

- Light laundry duties

-Maintain security of guests/Monitor security cameras

Experience:
- Previous experience working at the front desk of a hotel or similar hospitality establishment is preferred
- Familiarity with phone systems and hotel reservation software is a plus
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Excellent communication skills, both verbal and written

As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, attention to detail, and exceptional customer service skills will contribute to creating a positive experience for our guests. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Please note that this position may require working evenings, weekends, and holidays as needed.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overnight shift
• Weekends as needed

Ability to Relocate:

• Farmington, NY 14425: Relocate before starting work (Required)

Work Location: In person