About the Position:

As a Senior Systems Analyst you will provide technical support for our core banking solutions and strategic initiatives. This is a highly visible position and requires the ability to interact within all departments and levels of management within the organization. You will be responsible for assisting bank staff with deep technical support, implementation, and maintenance on banking operations products and services. You will work to ensure employees are familiar with and, as warranted by job duties, properly trained on the software’s features and best practices. You will often take a lead technical role on project and support initiatives.

What You Will Do:

• Serve as the in-house product expert for banking operations products and systems, deeply understanding how our operations systems function, interact with one another and how to troubleshoot complex client and vendor issues.
• Work closely with vendors, information technology personnel, bank management, and regulatory authorities on a variety of issues and projects
• Work with business leaders to optimize the configurations and implement new features as business needs dictate, develop training materials, and train employees on the new features
• Collaborate with vendors and the technical team to gain a thorough understanding of project functionality and provide insight on implementation.
• Perform testing and troubleshooting of systems/applications
• Assist departmental information gathering efforts through report writing and knowledge gathering assistance. This includes defining business cases and assisting with vendor due diligence
• Create and update documentation
• Work an expanded and flexible schedule in order to minimize customer impact while completing all assigned tasks
• Act as a mentor and provide guidance to information technology personnel
• Provide daily escalation support to staff by assisting with help tickets when issues or questions arise

What We’re Looking For:

• A minimum of five years of relevant financial institution experience required
• Strong analytical skills, accuracy and attention to detail are necessary
• Understanding of online banking, card processing, and API integrations preferred, but not required
• Familiarity with relational database concepts and query writing a plus
• Ability to think through problems, identify hidden issues as well as stated issues, to provide an accurate analysis and to explore solutions
• Interpersonal skills to interact positively and effectively with team members and all levels of business users and management
• Adept at providing technical information to non-technical people through both written and verbal means
• Ability to follow through with problem resolution quickly and communicate status throughout resolution cycle
• Experience working in an Agile environment preferred, but not required
• Excellent organizational and time-management skills, including prioritizing multiple tasks
• Proficiency with testing and troubleshooting various software applications, including writing and executing test plans
• High degree of initiative
• Capability of working under limited supervision
• Ability to work a flexible schedule

Who Are We? 

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since. 
We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see. 

Why Join Us?

Our success has been driven, in part, by four core competencies – customer focus, teamwork, adaptability and initiative. Collectively they define our actions and are at the heart of all we do. As a result, we’ve been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers, our newly-built, state-of-art 175,000 square foot facility headquarters was designed with our team in mind and features an 18,000 square foot open air deck named “The Backyard”, with fire pits, covered pergola, waterfall and foliage to create a momentary escape from the work day. Beyond that, the onsite fitness center with the latest equipment and ergonomically-designed workstations help promote health and wellness. Have we mentioned free snacks, soft drinks and beer available on tap? Want more? How about a flexible work schedule, unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more, take the “first” step and apply today.

Our benefits package includes the following and so much more:

• Medical Dental, Vision Insurance
• 401(k) Retirement Plan with Generous Match
• Tuition Reimbursement
• 3 Weeks Paid Vacation Plus Paid Holidays
• Paid Volunteer Time
• Business Apparel Allowance

Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more